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Team Lead
2 weeks ago
Job Description & Responsibilities
We are seeking a proactive and detail-oriented professional to support our team in managing day-to-day operations, ensuring smooth process execution, and driving efficiency. The role involves coordination, monitoring, and continuous improvement of processes while maintaining the highest standards of compliance and quality.
Key Responsibilities
- Team Coordination: Act as the primary point of contact between managers and team members, ensuring clear communication and seamless workflow.
- Transaction Monitoring: Oversee pre- and post-transaction checks by assigning tasks, tracking aging cases, and ensuring timely closure of pending items.
- Issue Resolution: Provide guidance and promptly resolve queries raised by team members to avoid delays.
- Training & Development: Conduct training sessions and mentor staff on existing as well as newly introduced process flows.
- Escalation & Reporting: Identify and report potential risks or red flags to managers, ensuring timely corrective actions.
- Management Reporting: Prepare, maintain, and present monthly MI Reports with complete audit trails for transparency.
- Quality Assurance: Perform quality checks on alerts and investigations to ensure compliance with policies and accuracy of outcomes.
- Process Improvement: Identify gaps in Transaction Monitoring (TM) rules, processes, and systems, and recommend enhancements to improve efficiency and risk control.
Job Types: Full-time, Permanent
Pay: ₹225, ₹270,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
