Engineer - Field Services

It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Key missions of the position:
We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint
and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong
understanding of electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role
requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems.

Responsibilities:

• Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock
• Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines.
• Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing the required testing. Enabling customer to perform the task in a right manner if needed.
• Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement.
• Reporting and Documentation: Report and record the field interventions performed by himself and associated team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager.
• NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team.
• Customer Interaction: Communicate effectively with clients to understand their issues and provide clear explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued.
• Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order.
• Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization's strict safety, quality, and compliance standards.

Education :

• Bachelor Degree or Diploma in electrical & electronics.

Experience:

• Minimum of 5-6 years of experience in a similar role (Field service) preferably in the transportation railways (Metro) or Lifts and escalator with Good troubleshooting skills

Competency :

Reading and interpreting circuit diagrams - Very Good
Knowledge on software installation - Good
Troubleshooting & repair - Excellent
problem-solving abilities - Excellent
Microsoft Office - Very Good
Communication ( English speaking and writing) - Very good

Bengali is an added advantage

Location

Kolkata will be the location for this role however, the field service engineer role is assignable anywhere in India based on the workscope. Candidate should be willing to relocate based on business need.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.  

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.