Inpatient Booking Assistant

OUR VALUES IN ACTION

• Care and Compassion
• Quality and Teamwork
• Dignity and Respect
• Openness, Honesty and Responsibility

We are looking for a motivated and organised Inpatient Booking Assistant to join our Central Booking Office team at Borders General Hospital. This is a vital administrative role supporting the scheduling of patients for surgery and ensuring smooth communication and coordination across departments.

Key Responsibilities

• Provide daily administrative support to the Inpatient Scheduling Team.
• Act as a first point of contact for patients, handling calls and queries with professionalism and care.
• Manage patient records, correspondence, and case notes with accuracy and confidentiality.
• Perform general office duties including filing, photocopying, and data entry.
• Work collaboratively with a multidisciplinary team to deliver high-quality patient care.
• Adhere to NHS Borders policies, including information governance and patient confidentiality.

Essential
What We're Looking For

• Advanced keyboard and IT skills, including Microsoft Office.
• Excellent communication and organisational skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and ability to manage multiple tasks.
• Commitment to confidentiality and discretion.

Desirable

• Experience in a healthcare environment.
• Familiarity with NHS systems such as TRAK, Nexus, and Infix.
• Knowledge of basic medical terminology and the Data Protection Act.

Interested?
Apply now and become part of a team that makes a real difference in patient care. For informal enquiries, please contact Wendy Henderson, Inpatient Scheduling Team Lead at

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a "regulated role", your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit:
Disclosure Scotland Changes
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To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website here.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or 'going rate'. Further information on these criteria can be found here.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsored BEFORE submitting your application form

• PLEASE NOTE: We cannot accept late applications so please ensure your application is submitted early**

NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.