Executive / Sr. Executive – Reviews

1 week ago


Andheri West Mumbai Maharashtra, India Smmart Training & Consultancy Services Pvt. Ltd Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities:

1. Review Execution (70%)

  • Schedule and conduct client reviews aligned to preset SOPs and quality standards
  • Conduct in-depth pre-review analysis and document insights
  • Capture minutes of the review meetings, share with stakeholders, and update audit books
  • Use trackers and DAR (Daily Action Reports) to follow up on implementation progress
  • Maintain digital and physical filing systems for client records
  • Attend and present updates in weekly and monthly department meetings
  • Use the escalation matrix to resolve grievances promptly and professionally

2. Revenue Generation (30%)

  • Identify client needs and gaps during reviews
  • Cross-sell and upsell appropriate Smmart programs and services
  • Contribute to monthly revenue goals via service-led consultative selling
  • Explore and propose new revenue-generating ideas based on client interaction

3. Client Engagement & Capability Building

  • Build trusted client relationships that drive program continuation and referrals
  • Handle objections and complaints with composure and confidence
  • Drive customer retention through outstanding review quality and relationship management
  • Plan and execute customer events and meets to build loyalty and engagement
  • Continuously read, research, and stay updated on industry and business trends
  • Upgrade knowledge on client industries and prepare customized review strategies

4. Internal Collaboration

  • Work closely with content, sales, delivery, and training teams
  • Coordinate with internal departments for review alignment and client requirements
  • Ensure internal stakeholders are informed about review outcomes and action plans

Job Type: Full-time

Benefits:

  • Provident Fund

Work Location: In person



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