Executive / Sr. Executive – Reviews
2 weeks ago
Key Responsibilities:
1. Review Execution (70%)
- Schedule and conduct client reviews aligned to preset SOPs and quality standards
- Conduct in-depth pre-review analysis and document insights
- Capture minutes of the review meetings, share with stakeholders, and update audit books
- Use trackers and DAR (Daily Action Reports) to follow up on implementation progress
- Maintain digital and physical filing systems for client records
- Attend and present updates in weekly and monthly department meetings
- Use the escalation matrix to resolve grievances promptly and professionally
2. Revenue Generation (30%)
- Identify client needs and gaps during reviews
- Cross-sell and upsell appropriate Smmart programs and services
- Contribute to monthly revenue goals via service-led consultative selling
- Explore and propose new revenue-generating ideas based on client interaction
3. Client Engagement & Capability Building
- Build trusted client relationships that drive program continuation and referrals
- Handle objections and complaints with composure and confidence
- Drive customer retention through outstanding review quality and relationship management
- Plan and execute customer events and meets to build loyalty and engagement
- Continuously read, research, and stay updated on industry and business trends
- Upgrade knowledge on client industries and prepare customized review strategies
4. Internal Collaboration
- Work closely with content, sales, delivery, and training teams
- Coordinate with internal departments for review alignment and client requirements
- Ensure internal stakeholders are informed about review outcomes and action plans
Job Type: Full-time
Benefits:
- Provident Fund
Work Location: In person
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