Director (India Labs)

Director (India Labs)

Ready to shape a world-class India delivery organisation? Your next big leadership leap starts here.

About the role:

We're looking for a strategic and dynamic leader to build and drive our India delivery team, shaping the future of our operations within a matrix organisation. You'll collaborate with Product Line Managers to deliver legislative updates, product enhancements, and support services, ensuring high-quality, reliable solutions for our global clients.

In this powerhouse role, you'll oversee team growth, drive operational excellence, and champion innovation. This is a unique opportunity to create scalable delivery models, build a high-performing team, and make a real impact on our India operations.

If you're ready to make an impact, we'd love to hear from you

What you'll be doing:

As our Director of India Labs, you will:

• Lead all day-to-day EBS and SAP development activities
• Manage and mentor developers and QA teams supporting both product lines in India
• Partner with the Global Leadership Team to shape and execute strategic delivery plans
• Work closely with Support Management to drive a collaborative, Agile-focused delivery model
• Oversee budgets, forecasts, and accurate reporting
• Coordinate workshops, team events, and key delivery initiatives
• Build and strengthen relationships with our India-based service providers
• Maintain oversight of project scopes, priorities, and delivery requirements
• Identify opportunities to improve processes, efficiency, and team performance
• Drive innovation and support the scaling of our development capabilities
• Ensure timely, high-quality service delivery to our global client base
• Conduct quarterly coaching sessions and lead annual performance reviews
• Uphold governance, compliance, and internal quality standards
• Develop and enhance processes and documentation to support exceptional customer service.

What we're looking for:

To be successful in this role, you should have:

• Proven leadership with experience overseeing EBS and SAP development and QA teams
• Strategic thinking with global delivery experience and strong Agile leadership
• Expertise in budgeting, governance, and vendor/partner management
• Focus on driving innovation, process improvement, and scalable solutions
• Strong customer orientation with a commitment to high-quality, timely delivery
• Experience in coaching, mentoring, and developing high-performing teams
• Collaborative mindset capable of working with global leadership and support teams.

Interview process:

Our hiring process is designed to be efficient and transparent. Here's what to expect:

1. Screening Call – A friendly chat with our Talent Acquisition team to get to know you and discuss the role
2. Hiring Manager Interview – Your chance to showcase your skills, experience, and ask us any questions about the role and team
3. Team Interview – Get to meet with other team members, dive into the exciting projects you'll be working on, and experience the collaborative energy that drives our success
4. Final HR Interview – A deeper conversation to understand your values, ensure a great cultural fit, and discuss the next steps.

Benefits and perks:

We offer a competitive salary and a comprehensive benefits package, including:

• Competitive and attractive salary – aligned with your skills and experience
• Health Insurance: Comprehensive medical insurance coverage for employees
• Provident Fund (PF) Contributions – helping you build a solid foundation for your retirement
• Paid Time Off: Generous leave policy including annual leave, sick leave, and public holidays
• Flexible Work Arrangements: This full-time hybrid role balances remote work with 2–3 days per week in our Hyderabad office
• Professional Development: Training programmes, certifications, and career growth opportunities
• Employee Well-being Programmes: Mental health support and wellness initiatives
• Meal, Transport & Telephone Allowances (where applicable).

About Support Revolution:

At Support Revolution, we help organisations break free from overpriced software support and forced upgrades, slashing maintenance costs while delivering superior service. Our mission is to empower businesses to reallocate savings into innovation, fuelling their growth. 

If you're ready to be part of a fast-growing, forward-thinking company, join us and be part of the revolution 

For more details, click here. 

(Note: Support Revolution does not accept unsolicited CVs from agencies.) 

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