Ops Head

2 weeks ago

Lucknow, Uttar Pradesh, India OYO Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

OPERATIONS HEAD

About OYO

OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes by providing full-stack technology products and services that aims to increase revenue and ease operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique business model that helps its patrons transform fragmented, unbranded and underutilized hospitality assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides its customers with access to a broad range of high-quality storefronts at compelling price points.



Website Link

Location

Multiple

Role Type

Field Role (involves daily travel), Mon-Sat

What will you be doing

Drive customer experience metrics across Franchise and SOB properties through a team of Service Specialists

Ensure new property onboarding meets quality standards and brand guidelines

Ensure timely go-live of properties on the platform, with zero exceptions or delays, maintaining

operational readiness

Own and reduce Net Stuck and Check-In related issues across the network, via swift resolution

and root cause fixes

Drive ratings and reviews across OTAs and Google My Business (GMB)

Ensure regular audits to maintain quality, hygiene, and policy compliance

Coach and support front office operations to enhance guest experience and property profitability

Key Performance Indicators

Customer experience ratings, Operational efficiency & Net Stuck

Who are we looking for 9- 12 years of overall experience, including 4 to 6 years in a team leadership role

Strong operational and process management skills, preferably in hospitality or service industries

Proven ability to lead cross-functional teams and manage field operations at scale

Excellent problem-solving and analytical skills with a focus on root cause resolution

Familiarity with quality audits, SOP implementation, and guest experience metrics

Strong communication and stakeholder management skills.

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