Sr. Manager, Program Management, FBA Fee Systems

Are you a strategic leader who excels at building high-performing teams while driving operational excellence across complex, global programs? Do you have the vision to transform how Amazon manages fee integrity at scale while developing the next generation of program management leaders? Join our Seller Fees Tech organization in Hyderabad and lead our Fees Operations program management function as we scale to support millions of sellers worldwide.

The Seller Fees Tech organization forms the foundation of Amazon's marketplace financial ecosystem, responsible for calculating, processing, and managing the complex fee structures that enable sellers to do business across Amazon's global marketplaces. Supporting over 2MM+ active sellers, our systems handle billions of transactions annually, ensuring accurate and transparent fee calculations, incentive distributions, and fee adjustments for selling partners worldwide. Our work is fundamental to overall success of both selling partners and Amazon.

As the Senior Manager of Program Management for Fees Operations, you'll lead a team of program managers responsible for fee integrity, policy enforcement, monitoring, escalation management, and operational excellence across all global marketplaces. You'll define the long-term strategy for how we ensure fee accuracy and seller trust while building the organizational capabilities needed to scale with Amazon's continued marketplace expansion. Your team will own the go-to-market, testing, and monitoring of critical incentive programs that drive seller engagement and selection growth. You'll also pioneer the application of GenAI technologies to drive innovations that will set new standards for operational excellence and program management. This role requires someone who can think strategically about operations at scale while remaining deeply connected to execution details and team development.

Key job responsibilities

Strategic Leadership & Navigating Ambiguity

• Define and communicate the multi-year strategic roadmap (3+ years) for Fees Operations program management where problems and opportunities may not yet be fully defined across global marketplaces
• Use significant expertise and judgment to design the right team structure, mechanisms, and strategy to meet long-term business goals in an evolving fee integrity landscape
• Distill diverse inputs from large customer segments (2MM+ sellers) and stakeholders to set a vision and achieve consensus on priorities
• Demonstrate the ability to distinguish between one-way and two-way door decisions, empowering your team to make two-way door decisions independently
• Partner with senior leadership across Fee Integrity, Fee Strategy, Product, Technology, and Business teams to influence organizational priorities and business strategy
• Identify emerging risks and opportunities in the fee integrity space, translating them into actionable program strategies and establishing scalable mechanisms
• Lead the development of operational frameworks and best practices that scale globally, asking hard questions about what should exist and what creates blockers

Organizational Leadership (Leader of Leaders)

• Design organizational structures that optimize for scale, efficiency, and business impact, altering team structure to address emerging priorities
• Build, lead, and mentor a team of program managers (including other managers) responsible for critical fee integrity workstreams; you are a leader of leaders
• Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization, setting the example for your team
• Take time to grow successful senior employees and managers through collaborative development planning, coaching, and strategic project assignment
• Identify future leaders, provide challenging opportunities, and facilitate their exposure to senior management
• Lead by example in providing guidance on career growth conversations, promotion processes, and internal transfers, acting as career sponsor when appropriate
• Build a team that consistently delivers successfully without you and leverages you for escalations to remove blockers or influence senior leadership for resources
• Foster a culture where your team uses judgment to question proposals and test assumptions to improve outcomes for selling partners and stakeholders
• Foster collaboration and knowledge sharing across distributed teams and time zones

Program Excellence & Execution

• Oversee multiple complex, high-impact programs spanning fee charge accuracy, monitoring systems, policy enforcement, and escalation management

Lead go-to-market planning for incentive program launches, coordinating across Product, Technology, Finance, Operations, and Marketing teams

Design and execute comprehensive testing strategies to validate incentive program functionality, eligibility calculations, and seller

experience

Establish monitoring frameworks to track incentive program performance, seller adoption, and business impact post-launch

Drive operational excellence by establishing KPIs, dashboards, and mechanisms to measure program health and business impact

• Partner with Fee Integrity Product Managers and Tech Leaders to translate business requirements into program execution plans
• Lead critical initiatives that improve seller experience, reduce defects, and protect Amazon's revenue
• Ensure programs deliver measurable business outcomes aligned with organizational goals
• Make trade-off decisions balancing short-term execution needs with long-term strategic objectives, considering opportunity vs. resources vs. sustainability
• Proactively identify gaps and opportunities; delegate appropriately and determine when to make a case for single-threaded owners and additional resourcing
• Proactively mitigate risks before they become roadblocks, escalating appropriately and communicating serious risks to leadership and senior stakeholders
• Establish mechanisms to evaluate scope and priority across projects, identifying where to reduce scope on one project to meet critical deliverables on others
• Establish mechanisms that audit selling partner experience, quality, and operational performance of results produced by your teams
• Enable your teams to make two-way door decisions independently while reserving one-way door decisions for senior review

Cross-Functional Partnership & Influence

• Build strong relationships with senior stakeholders across Product, Technology, Operations, Finance, and Business teams

Influence fee strategy, product roadmaps, and technology investments to ensure operational considerations drive decisions that deliver solid seller experiences and business outcomes

Represent Fees Operations in senior leadership forums and strategic planning discussions

• Drive alignment across multiple organizations on shared goals and interdependent initiatives
• Navigate ambiguity and resolve conflicts between competing priorities
• Communicate complex operational challenges and solutions to executive audiences
• Lead change management efforts for organizational transformations

Innovation & Automation

• Champion innovation in program management approaches, leveraging GenAI technologies and methodologies
• Identify opportunities to apply GenAI and machine learning to enhance fee integrity, eliminate manual processes, and scale operational capabilities
• Partner with technology teams to build tools and systems that improve operational efficiency
• Establish processes that enable the organization to move faster while maintaining high quality

Communication & Influence

• Communicate clearly and concisely in both verbal and written formats including narratives, PR/FAQs, MBRs, QBRs, and OP1/OP2 planning documents
• Present decisions and strategic initiatives to senior leaders up to three tiers above your level (L10/L11 equivalents)
• Effectively communicate to all types of audiences across diverse locales, roles, and functions including Product, Engineering, Finance, Operations, and external partners
• Drive strategic initiatives with 3+ year horizons and may be accountable for OP1/OP2 organizational goals
• Influence and negotiate effectively through compelling narratives and data-driven arguments while remaining open to others' perspectives
• Foster a psychologically safe culture where team members contribute to conversations independent of their level
• Communicate both the vision for the organization and the motivations behind that vision, ensuring employees understand how team goals fit into broader organizational objectives
• Lead challenging conversations with empathy, gathering necessary information and seeking exceptions when appropriate
• Regularly share team and organizational vision through team meetings, town halls, and inspection mechanisms that promote focus on activities aligned with organizational goals

Business Impact & Operational Metrics

• Own key operational metrics for fee integrity including accuracy rates, defect reduction, and escalation resolution
• Analyze trends and patterns to identify systemic issues and drive root cause resolution
• Develop business cases for investments in people, tools, and process improvements
• Track and report on program ROI, demonstrating clear business value
• Drive continuous improvement in operational efficiency and cost optimization

Process Improvement & Operational Excellence

• Set the standard for process improvements and operational excellence across the Fees Operations organization
• Actively work to remove bottlenecks and create best practices that scale across global operations
• Ask the hard questions: Where do we block the business? Should this process/policy/program continue to exist?
• Establish and regularly review business, performance, and operational metrics to ensure continuous improvement
• Build mechanisms to audit the customer experience and operational performance, using data to drive systematic improvements
• Develop your leaders' ability to identify process inefficiencies and champion solutions independently

• 5+ years of team management experience
• 8+ years of program or project management experience
• Bachelor's degree
• Experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to drive improvements
• Experience owning program strategy and end to end delivery
• Experience managing, analyzing and communicating results to senior leadership

• Experience implementing repeatable processes and driving automation or standardization
• Track record of driving automation and process improvement initiatives at scale
• Familiarity with GenAI applications in operations and program management
• Strong technical acumen with ability to partner effectively with engineering teams

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