Sr. Program Manager, Translation Services Operations

As the Sr. Program Manager for Operational Efficiency/AI Strategy for Translation Services Operations, you will lead the identification, development, implementation, and maintenance of AI solutions that optimize translation operations and drive business performance improvements across Translation Services. You will focus on leveraging AI to enhance operational efficiency, team productivity, and quality execution across our key performance indicators. A critical aspect of this role will be evangelizing AI solutions across the organization and revolutionizing how translation operations teams consume and act on performance data through the development of AI-enhanced solutions, governance mechanisms, and decision support tools.

We are looking for an experienced program manager with AI/ML skills to join our organization to support our daily operations and longer-term strategic planning. This will focus on several aspects: partnering with operational leaders to build a cohesive AI strategy, including developing governance frameworks to ensure responsible deployment, which the organization would apply whilst creating AI-driven solutions; identifying opportunities for continuous improvements, and finding new ways to leverage AI to enhance operations, optimize workflows, and alleviate pain points; own change management - getting buy-in, training teams, and driving adoption of AI solutions. The ideal candidate will have an analytical, and collaborative mindset to deliver results that enhance the efficiency, quality, and cost-effectiveness of our localization services.

Key job responsibilities
Develop AI strategy and implementation specifically focused on translation operations performance, including:

* Translation workflow optimization and automation
* Operations standardization through anomaly detection
* Increased focus on strategic decision-making at leadership level through predictive analytics
* Regular reporting on AI implementation progress, translating technical concepts into business value for senior leadership
* Develop frameworks to identify routine tasks that can be enhanced or automated through AI
* Ensure AI solutions enhance human expertise, and are governed and maintained smoothly

Technical Focus Areas:

* AI applications for translation process and workflow optimization
* AI-powered anomaly detection and alerting systems
* Integration with Translations Services systems such as ATMS (Amazon Translation Management System)

A day in the life
A typical day for this role involves reviewing translation performance data, using predictive models to surface potential capacity issues or quality concerns to stakeholders for necessary follow-ups. You would also be spending time designing AI-powered workflow optimization tools, and collaborating with our engineering teams to ensure it seamlessly integrates with existing systems and infrastructures. You would regularly be part of/leading discussions over BRDs or implementation plans with senior stakeholders, addressing questions on ROI and change management.

About the team
The Translation Services Operations team is responsible for providing translation tools, resources, and services to support the localization needs of Amazon businesses worldwide. We partner closely with product, engineering, and operations teams to enable language accessibility and contribute to Amazon's mission of being the Earth's most customer-centric company. Our team values a collaborative, innovative, and data-driven culture as we work to optimize processes, improve quality, and drive cost efficiencies across our global translation ecosystem.

Basic Qualifications:
- 5+ years of program or project management experience
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- 8+ years of Business strategy or Non-Tech Program Management experience
- 8+ years of progressive technology implementation experience
- Experience with AI/ML technologies

Preferred Qualifications:
- Master's degree, or MBA in computer science, engineering, analytics, mathematics, statistics, IT or equivalent
- Bachelor's degree in English, Communications, Linguistics, or a related field
- Experience building complex software systems that have been successfully delivered to customers, or experience in machine learning, data mining, information retrieval, statistics or natural language processing
- Experience in capacity planning, operations planning, business analysis or similar
- Experience with process improvement techniques such as Kaizen, Lean Manufacturing or Six Sigma
- Knowledge of data visualization tools such as Quick Sight, Tableau, Power BI or other BI packages

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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