Culture & Development Manager

Job Opening: Culture & Development Manager

Location: South Delhi

Industry:Upscale Hospitality & Food and Beverage

Type: Full-Time

About SavorWorks Coffee & Chocolate:

Savorworks Coffee & Chocolate is a sophisticated and premium brand dedicated to redefining the coffee and chocolate experience. As we expand further into the hospitality segment; including cafes, bars, catering, and experiential services. We aim to create a culture where our employees are the true ambassadors of the brand, embodying its vision and values in every interaction. We aspire to build a cohesive community that delivers exceptional guest and client experiences. To realize this vision, we are seeking a solid
Culture & Development Manager to lead the brand's evolution through all outlets into a unified movement that resonates throughout every level of the organization.

Role Overview:

As the Culture & Development Manager, your mission is to envision and embed the SavorWorks brand into the core of every employee, transforming them into active ambassadors of the brand. You will craft a strategic movement that aligns team behaviors, training, and set solid, proven standard operational practices. Your strong leadership will foster a warm, high-performance work environment, creating an authentic experience for guests. By building a cohesive culture, you will ensure that the brand's essence is passionately represented by every team member, resulting in a truly unified and memorable guest experience.

The ideal candidate is a dynamic, result-oriented, matured hospitality industry professional with over 10 years of experience in the hospitality and food & beverage industry. A strong believer in nurturing careers through proven ideas, well structured training, driving profitability, excellent HR and communication, and strives to meet targets in a highly competitive market.

Key Responsibilities:

• Develop and refine SOPs across departments and ensure consistency in hospitality services.

• Envision and develop a comprehensive cultural movement that integrates the brand's philosophy into all employee interactions and behaviors.  

• Create and execute training programs that empower employees to become authentic brand ambassadors to deliver excellence aligned with brand values.  

• Tailor SOPs and training programs to adapt to different outlet locations and challenges.Troubleshoot operational or behavioral gaps, and implement targeted solutions.  

• Establish and monitor performance metrics and KPIs to measure success and identify areas for improvement.  

• Analyze operational data, generate reports, and provide strategic insights for continuous development.  

• Foster ongoing communication, motivation, and recognition programs that reinforce the brand movement.  

• Oversee cost control, recipe management, and inventory control to ensure operational efficiency.  

• Manage vendor relationships and negotiate procurement to ensure quality and cost-effectiveness.  

• Address employee grievances, conduct performance appraisals, and ensure a positive work environment.  

• Handle operations, oversee hiring, onboarding, and training programs across outlets to ensure consistency and excellence.  

Qualifications & Skills:

-Has solid experiences in hospitality training.

• Minimum of 10 years of management experience in the restaurant, café, or hotel industry within the premium segment.  

• Successful track record in team leadership, training, and operational excellence within premium hospitality environments.  

• Strong leadership skills with the ability to inspire and embed cultural change.  

• Strategic thinker with structured approaches to brand and employee alignment.  

• Excellent communication, PR, and interpersonal skills.  

• Ability to design and evaluate metrics for cultural and operational success.  

• A results-driven mindset with a focus on driving sales, profitability, and delivering an authentic guest experience. 

Application:

Interested candidates are encouraged to apply through LinkedIn or send their resume and cover letter to