Associate Client Executive

2 days ago

Gurgaon, Haryana, India NIIT Full time ₹ 8,00,000 - ₹ 12,00,000 per year

About NIIT-MTS
At NIIT Managed Training Services, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website: -

Link for LinkedIn Page:

Responsibilities
*Job Summary*

  • Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
  • Communicate with customers via e-mail, chat and ticketing channels
  • Manage customer escalations
  • Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
  • Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
  • Continuously improve support processes to increase efficiency
  • Create root cause analysis of reported incidents
  • Run reports on learning usage triggered through customer service requests
  • Deliver on-demand reports to our customers based on their individual needs

Required Skills

  • Experience in technical customer support or web shop operations
  • Enthusiasm for working in a global, multicultural team, especially with virtual teams
  • Superior oral and written communication and presentation skills in English
  • Excellent customer service skills
  • Basic understanding of cloud infrastructure
  • Excellent problem-solving and analytical skills and a willingness to investigate issues and resolve customer cases within a specified time frame
  • Ability to work in teams of multicultural nature
  • Professional user of MS Office (Power Point, Outlook, XLS, Teams)
  • Fluent in English, both spoken and in writing
  • Knowledge of SAP SuccessFactors Platform, SAP SuccessFactors Learning, SAP Jam or SAP C4C is a plus

NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

*Educational Qualification*
Must be a Graduate

Experience
2 to 5 years

*Competencies*
Problem solving/Analytical

Initiative

Fit in NIIT culture

Customer focus

Strong Values & Ethics

Individual driver

Work under stress

Managing/Coping with ambiguity

Domain Skills

Eye for detail

Flexibility & Commitment

Communication

  • Client Solutions Manager

    4 hours ago

    Gurgaon, Haryana, India Ally-eXecutive HR Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Lead / Sr. Manager - Client SolutionLocation:GurgaonAbout the clientThe Client is the world's #2 corporate workplace design and build firm, operating across 17 cities in APAC with global strategic partnerships enabling workplace solutions in over 80 locations worldwide. We have been at the forefront of workplace innovation over the years,...

  • Analyst/Associate - Human Resources - Generalist

    5 days ago

    Gurgaon, Haryana, India Client Associates Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Client Associates (CA) is India's first and largest Multi Family Office Firm founded by Senior Private Bankers to provide a professional platform of Private Wealth Management services in India.Today Client Associates is recognized by private clients and the industry at large as not only the Pioneers of Family Office in India but also as one of the Best Team...

  • Associate Director

    2 weeks ago

    Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    The CompanyOur client is a global company in the fintech sector, a global giant in the derivatives space and second, a world leader in financial research and analytics.This company will work in the area of derivatives and OTC products, which are the most complex parts of the financial market. The company is laying the foundations of a great culture and the...

  • Client Support Associate

    2 hours ago

    Gurgaon, Haryana, India Paloaltosoft Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Client Support Associate (Fresher Role US Visa & Immigration)Location: Gurgaon (Work from Office)Working Days: Monday to FridayJoin: Immediate joiners preferredAbout the RoleWe're hiring freshers to support clients with US visa & immigration documentation. If you're confident, have good communication skills, and are eager to learn, this is a great...

  • Associate Director-Software Engineer-Java

    5 days ago

    Gurgaon, Haryana, India EDGE Executive Search Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The CompanyOur client is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes, and networks together to solve the post-trade challenges of global financial markets. It operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together...

  • Associate Client Legal Administrator

    5 days ago

    Gurgaon, Haryana, India CSC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Designation: Associate, Corporate SecretarialLocation: Gurugram, HaryanaSchedule: 45 hours per week OnsiteOnsite: Hybrid 4 Days work from officeAn associate will ensure that a client's needs are met, will interact effectively with customers and team members daily, and is typically the first point of contact for clients. Also, the person will be working in...

  • Senior Client Service Associate

    2 weeks ago

    Gurgaon, Haryana, India Saxo Bank Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Location - Gurgaon (On site)The Senior Associate, Global service processing (GSP), plays a crucial role in managing and executing client-related processes, particularly focusing on bulk updates, deceased and bankruptcy cases, Client account terminations and GDPR compliance activities. This position requires a detail-oriented professional with strong...

  • Client Success Executive

    2 hours ago

    Gurgaon, Haryana, India Skill Veda Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Job Description:Position:ExecutiveFunction:Client SuccessLocation:Gurugram, HaryanaCompensation:4.5LPA+20K(Variable)(Including PF and PGDM monthly fees of INR 6,666)Eligibility Criteria:• This role is only for graduates, post graduate candidates shouldn't apply• You should have exceptional spoken and written English communication• You will be doing...

  • Associate Client Services

    2 weeks ago

    Gurgaon, Haryana, India Fidelity International Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About the OpportunityJob Type: PermanentApplication Deadline: 30 September 2025Job DescriptionTitle AssociateDepartment Client ServicesLocation GurgaonReports To Team LeadLevel 1We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over...

  • Executive - Client Servicing

    5 days ago

    Gurgaon, Haryana, India AdLift Marketing Private Limited Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Executive, Client ServicingDepartment: Client ServicingLocation: GurgaonAbout AdLift Marketing Pvt. Ltd.AdLift Marketing Pvt. Ltd. Is a dynamic and innovative digital marketing agency that takes pride in delivering cutting-edge solutions to our clients. We specialize in creating impactful digital campaigns that drive results. As we continue to...