Associate Client Executive
14 hours ago
About NIIT-MTS
At NIIT Managed Training Services, we're transforming the way the world learns, for the better. That's why the world's best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.
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Responsibilities
*Job Summary*
- Solve technical issues for customers on SAP Learning, SAP Training Shop, SAP Learning Hub and Global Certification
- Communicate with customers via e-mail, chat and ticketing channels
- Manage customer escalations
- Collaborate with fellow support colleagues and other internal organizations globally to provide superior customer service
- Take ownership of technical issues and driving a resolution and root cause analysis with our development teams
- Continuously improve support processes to increase efficiency
- Create root cause analysis of reported incidents
- Run reports on learning usage triggered through customer service requests
- Deliver on-demand reports to our customers based on their individual needs
Required Skills
- Experience in technical customer support or web shop operations
- Enthusiasm for working in a global, multicultural team, especially with virtual teams
- Superior oral and written communication and presentation skills in English
- Excellent customer service skills
- Basic understanding of cloud infrastructure
- Excellent problem-solving and analytical skills and a willingness to investigate issues and resolve customer cases within a specified time frame
- Ability to work in teams of multicultural nature
- Professional user of MS Office (Power Point, Outlook, XLS, Teams)
- Fluent in English, both spoken and in writing
- Knowledge of SAP SuccessFactors Platform, SAP SuccessFactors Learning, SAP Jam or SAP C4C is a plus
NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
*Educational Qualification*
Must be a Graduate
Experience
2 to 5 years
*Competencies*
Problem solving/Analytical
Initiative
Fit in NIIT culture
Customer focus
Strong Values & Ethics
Individual driver
Work under stress
Managing/Coping with ambiguity
Domain Skills
Eye for detail
Flexibility & Commitment
Communication
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