
Service Advisor(Automobile)
1 week ago
Service Advisor – Key Responsibilities
- Customer Service & Relationship Management
- Welcome customers, listen to their concerns, and understand service/repair needs.
- Explain recommended services, repair processes, costs, and timelines clearly.
- Provide updates on vehicle status and ensure high customer satisfaction.
- Job Scheduling & Coordination
- Open repair orders and assign jobs to technicians based on priority.
- Ensure effective communication between customers, technicians, and parts department.
- Monitor workshop flow and maintain service schedules.
- Technical & Advisory Support
- Conduct preliminary inspections and identify service requirements.
- Advise customers on maintenance schedules and value-added services.
- Ensure compliance with manufacturer's service standards.
- Documentation & Administration
- Prepare accurate job cards, estimates, invoices, and related documents.
- Maintain proper records of service history, warranty claims, and customer interactions.
- Handle insurance paperwork when applicable.
- Quality & Delivery
- Perform final checks to ensure repairs/services meet quality standards.
- Ensure vehicles are delivered on time and in proper condition.
- Address and resolve post-service issues promptly.
- Sales & Profitability
- Promote additional services, packages, and accessories when beneficial to customers.
- Assist in achieving departmental sales and profitability targets.
- Control unnecessary warranty or goodwill expenses.
- Teamwork & Development
- Support technicians with required information and clarity on repair orders.
- Participate in training to stay updated on new technologies and customer handling skills.
- Contribute to maintaining a positive and efficient workshop environment.
Job Type: Full-time
Pay: ₹10, ₹21,756.64 per month
Work Location: In person
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