Senior Manager

3 days ago

Bengaluru Kolkata Mumbai, India Compunnel Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Key Responsibilities

  • Operational Management:

    Lead end-to-end MICE group travel operations, ensuring seamless execution and exceptional customer service.
  • Team Leadership:

    Foster a collaborative and efficient team culture. Mentor and support team members to enhance productivity and service quality.
  • Client Relationship Management:

    Serve as the primary point of contact for clients. Handle inquiries, provide consultation, and ensure a premium service experience.
  • Supplier Contracting & Negotiation:

    Negotiate with vendors and suppliers to secure competitive rates and reliable services. Maintain strong relationships with domestic partners and DMCs.
  • Event Execution:

    Plan and manage logistics for MICE events across India. Independently execute group movements with high attention to detail.
  • Collaboration & Coordination:

    Work closely with event planners, third-party vendors, and internal teams to deliver events that exceed expectations.
  • Contingency Planning:

    Handle last-minute changes with alternative booking solutions, ensuring zero disruption to client events.
  • Documentation & Reporting:

    Ensure timely sharing of accurate travel documents, itineraries, and confirmations with clients.

Requirements

  • 8-12 years of experience in MICE project management, preferably with a focus on domestic travel.
  • Strong understanding of MICE operations, supplier contracting, and Indian travel destinations.
  • Proven leadership skills with the ability to mentor and motivate a team.
  • Excellent client servicing and negotiation abilities.
  • Strong organizational, analytical, and decision-making skills.
  • Proficient in MS Office tools (Excel, Word, PowerPoint).
  • Ability to manage multiple events simultaneously in a fast-paced environment.

Additional Responsibilities

  • Oversee contracting and support for international operations when needed.
  • Maintain optimal Gross Operating Profit (GOP) through cost control and effective resource utilization.
  • Ensure rate competitiveness across destinations and suppliers.
  • Prepare and analyze MIS reports for performance tracking and management reviews.
  • Collaborate with leadership to develop scalable operational strategies.

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