Assistant Manager- 3rd Party

Who we are?

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We're helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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Why JCI:

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How will you do it?

JCI is looking for personnel to join our Operations team and provide support for our Agency/Legal Process.

As part of a team that supports accounts handled by third-party Agencies or Attorneys, you will be responsible to act as the liaison between our third-party Agencies & Attorneys, the JCI Organization, and customers to bring resolution to these accounts.

In this role, you will also review aged accounts receivables and in accordance with JCI's policies & procedures to provide the analysis to leadership which accounts are appropriate to place with agencies and attorneys to collect the outstanding debt.

• Process requests coming in from agencies, attorneys, and JCI employees related to these accounts within designated timeframes.
• Participate / Host meetings with agencies, attorneys, and various JCI employees to review and discuss accounts.
• Review, create, and analyze various reports/files from both JCI and external vendors regularly and communicate results as necessary.

• Adherence to JCI Policies & Procedures, which includes SOX Compliance.

• Ensure a positive, open, and flexible work environment is maintained.

• Be a valued member of our Monterrey Business Center team, which also includes multiple team members across JCI's business units.

What we look for?

• 3-4 years' experience in a Business/Corporate environment to utilizing management skills to ensure process compliance.
• Experience in working with 3rd party collection agencies desirable
• Basic skills in PC/Business/Accounting software related to collections; and intermediate skills in Microsoft Word, Excel, Outlook, and Internet navigation and research
• Excellent customer service, organizational, communication, and follow-up skills, with the ability to work in a fast-paced team environment while meeting deadlines.
• Punctual, attention to detail and self-management skills required
• Team player with pro-active approach and problem-solving personality.
• Innovative individual who looks for opportunities to improve.
• English proficiency required; written and verbal

What we offer:

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Diversity & Inclusion Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers' vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee's responsibility to contribute to our culture. It's through these contributions that we'll drive the mindsets and behaviors we need to power our customers' missions. You have the power. You have the voice. You have the culture in your hands.