ServiceNow Senior Consultant/Developer

4 - 6 Years

1 Opening

Bengaluru, Kolkata

General Requirements

• Excellent analytical and communication skills

• Work independently and as part of a team with other colleagues at all levels

• Work on multiple assignments and prioritize tasks, proactively raise concerns/questions where appropriate for priority or engagement conflict resolution

• Interact with clients on a regular basis through face-to-face meetings, video/teleconferences, and email to understand client's processes and business problems

• Collaborate and coordinate with colleagues that are onsite at client location

• Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment

• Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen

• Review user stories to understand requirements and technical architecture documentation for solution

• Configure the ServiceNow solution to meet identified business requirements, process guides and functional requirements

• Identify requirement "gaps" to maintain a high degree of quality in the solution build

• Ensure that ServiceNow standard practices are utilized for all configuration and customization

• Actively support the Program Team by acting as main focal point when queries arise around tool functionalities and capabilities

Technical Requirements:

• ServiceNow platform Administration & Development experience

• Developing, designing, configuring and rollout of new application modules, workflows, flow designer, Integration Hub, App engine studio, UI builder and catalog requests. Experience with Business Rules, Script Includes, UI page, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow

• Proficiency with Angular JS, JavaScript, Bootstrap, CSS, and HTML5

• Well versed with various ServiceNow products & platform capabilities.
• Design and implementation of provisioning workflows within the Cloud Provisioning & Governance (CPG) module in ServiceNow, managing the full lifecycle of cloud resources and ensuring automation across global environments.
• Architect technical solutions for the ServiceNow CPG module, ensuring seamless integration with global multi-cloud platforms including AWS and Azure, and supporting complex deployment scenarios.
• Configure and maintain ServiceNow CPG for effective cloud resource management, policy enforcement, and automated provisioning globally.
• Develop high-level architecture and custom applications to support ServiceNow cloud integrations, enabling scalable and secure multi-cloud solutions.
• Hands-on experience on at least two ServiceNow modules (ITOM, CPG and SAM Pro etc.)
• Automate administrative & operational, CMDB/Discovery tasks, MID Server administration
• Experience in implementing scripted Web services in ServiceNow, SOAP, REST, and integrations with external system using connectors would be given more preference.
• Develop UI/UX design, wire frames to support functional design including full documentation of user journey
• Excellent documentation and presentation, verbal and written communication skills and ability to work with teams across geographical locations
• Creates business and technical design specifications for implementation of the ServiceNow Platform
• Create the technical design documentation, build/configuration documentation and release notes
• Define the architecture and design elements for the implementation of ServiceNow solution (including design data/object models, technical workflow diagrams, access control models, etc.).
• Facilitate ServiceNow training and support team on complex system configuration
• You will collaborate with our clients to resolve their business problems by translating functional requirements into technical solutions.
• You will be responsible for end-to-end application design, workflow configurations, and customizations.
• Should have strong knowledge on how to move codes, update sets, solutions across Dev, UAT, and PROD environments
• Must have delivered more than 4 - 6 projects from scratch/requirement gathering to till go-live

Preferred Certifications:

• ServiceNow Certified Administrator (mandatory)

• ServiceNow Certified Implementation Specialist (any one or more areas e.g. ITSM, ITOM, etc.)

'Grant Thornton INDUS' comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn't just what we do – it's how we do it. We support and enable the firm's purpose of making business more personal and building trust into every result. We're collaborators – obsessed with quality and ready for anything – who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton's access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India – Bengaluru and Kolkata