Customer Support Executive in Gurgaon, Delhi

2 weeks ago

Delhi, Delhi, India Zippee Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

  • Track delivery SLAs, order fulfilment, issue resolution, client expansion, and overall client satisfaction
  • Monitor day-to-day operations via dashboards and coordinate with internal ops, tech, and city teams to resolve delivery hiccups swiftly
  • Build strong, proactive relationships with client POCs, share performance insights, work on account growth, and ensure client retention
  • Identify process bottlenecks and push for operational improvements while working closely with warehouse and delivery teams to ensure seamless execution
  • Prepare weekly and monthly reports on account performance

About Company: Zippee is India's 1st quick commerce logistics platform for e-commerce brands. Brands can connect their online stores to Zippee & kickstart quick commerce via our network of dark stores & last-mile fleets across India. This approach significantly improves customer loyalty, logistics costs, and RTOs. We're backed by VCs & founders of India's largest unicorns.

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