key account manager

3 days ago

Australia, India Megasphere Trader Full time ₹ 90,000 - ₹ 1,20,000 per year
Job Description

Job Description – International Key Account Manager

Position Overview:

The International Key Account Manager (IKAM) is responsible for managing and developing strategic relationships with key global clients. This role focuses on driving business growth, maintaining client satisfaction, and ensuring the delivery of tailored solutions across international markets. The IKAM acts as the primary liaison between the company and its key accounts, coordinating with cross-functional teams to meet client needs and achieve business objectives.

Key Responsibilities:

  • Account Management & Relationship Building

    • Manage and nurture long-term partnerships with key international clients.

    • Act as the main point of contact for global accounts, ensuring client satisfaction and retention.

    • Understand client business models, needs, and challenges to provide customized solutions.

  • Business Development & Growth

    • Identify new opportunities within existing accounts to increase revenue.

    • Drive cross-selling and upselling initiatives across regions.

    • Develop and implement strategic account plans aligned with business objectives.

  • Strategic Planning & Execution

    • Conduct regular business reviews with clients to assess performance and future opportunities.

    • Collaborate with marketing, product, operations, and finance teams to deliver solutions.

    • Monitor global market trends and competitor activity to identify risks and opportunities.

  • Operational Excellence

    • Ensure smooth execution of contracts, service delivery, and compliance with SLAs.

    • Manage negotiations on pricing, contracts, and terms with international stakeholders.

    • Coordinate with regional teams to align global account strategy with local execution.

  • Reporting & Analysis

    • Track KPIs and performance metrics for international accounts.

    • Prepare regular reports and forecasts for senior management.

    • Provide insights on client satisfaction, risks, and opportunities.

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