Customer Solutions Manager, E-commerce, ANZ

Job Description

Meta is seeking a Client Solutions Manager (CSM) to join our Ecomm ANZ team. The CSM will work with fast-moving digitally native businesses. We are looking for a strategic and enthusiastic solution-driver who puts customers at the core of everything. This person has a passion for digital marketing and a firm belief that the future of digital marketing is data-driven and grounded in measurable outcomes. With a proven understanding of online performance marketing, the CSM is responsible for driving revenue by advising on campaigns on Meta platforms, negotiating and optimizing the advertising solutions, and using data and analytics to build consultative advice for our customers.

Success in this position requires a high level of consultative and analytical skills (campaign analytics, dashboard building, ad solution optimization), with a focus on client KPIs. The CSM must be solution-oriented, with curiosity and the skills to drive impact in a dynamic, team-focused environment, while moving fast against challenging deadlines.

Customer Solutions Manager, E-commerce, ANZ Responsibilities

• Work with brands to understand their business objectives and develop the Meta strategy, which will constitute building on insights, creative best practices, and measurement recommendations.
• Build key stakeholder relationships both internally and externally, and be viewed as a key influencer in sharing Meta strategy.
• Provide dedicated account management to top clients, to develop, manage, optimize, and support strategic account plans, and leverage data to create business solutions for clients.
• Develop vertical expertise, including industry research and perspective, to drive overall business objectives and marketing solutions for advertisers.
• Project Management - Manage complex work streams to optimize marketing objectives for clients. Manage analytics and dashboards to advise clients (e.g., daily client facing data/insights reporting, understanding performance across multiple accounts used by client, setting up pipelines to pull conversion and impression data, etc.)

Minimum Qualifications

• 5 years of experience in performance marketing, digital marketing, and/or account management roles.
• Understanding of online advertising and commercial business objectives.
• Experience in ad tech/online marketing technologies and understands how to implement them for an effective and efficient marketing strategy.
• Critical thinking, analytical, and technical skills are essential, as well as curiosity, persistence, and the skills to arrive at solutions in a structured manner and experience communicating this clearly and effectively.
• Demonstrated skills to develop and manage cross-functional partnerships as well as client relationships in a complex and rapidly evolving environment.

Preferred Qualifications

• Knowledge of the Meta platform, understanding of analytics platforms, and ability to interpret and create insight through data.

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible todaybeyond the constraints of screens, the limits of distance, and even the rules of physics.

Equal Employment Opportunity

Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. You may view our Equal Employment Opportunity notice here.

Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the accommodations request form.

Locations

• Sydney, Australia
• Full Time

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