
Quality Manager
1 week ago
Quality Strategy & Policy
Develop, implement, and maintain the Quality Management System (QMS) in alignment with ISO/TS and industry standards.
- Define quality objectives, KPIs, and policies to drive continuous improvement.
Establish quality standards across incoming materials, in-process production, and finished goods.
Process & Compliance Management
Ensure compliance with ISO 9001, TS16949, IATF, AS, or other applicable certifications.
- Conduct internal quality audits and coordinate external certification or customer audits.
- Maintain documentation, SOPs, and records as per regulatory and customer requirements.
Monitor adherence to safety, environmental, and statutory regulations.
Quality Control & Assurance
Oversee incoming, in-process, and final inspection to ensure defect-free output.
- Develop and monitor control plans, inspection checklists, and quality standards.
- Lead root cause analysis and corrective/preventive actions (CAPA) for non-conformances.
Implement statistical process control (SPC), FMEA, MSA, PPAP, and APQP practices.
Supplier & Customer Quality
Audit and evaluate suppliers for quality performance and compliance.
- Manage supplier quality issues and implement corrective actions.
- Handle customer complaints, warranty claims, and product returns, ensuring timely resolution.
Maintain strong relationships with customers to enhance customer satisfaction.
Team Leadership & Training
Lead and develop the quality assurance/quality control (QA/QC) team.
- Train employees in quality tools, standards, and best practices.
- Promote a quality-first culture throughout the organization.
Assign roles, monitor performance, and ensure accountability within the team.
Continuous Improvement
Drive Kaizen, Lean, and Six Sigma initiatives to improve efficiency and reduce waste.
- Use data analysis and reporting to identify trends and areas for improvement.
- Benchmark against industry best practices to achieve world-class quality standards.
Implement digital tools (IoT, AI, ERP integration) for smart quality monitoring.
Reporting & Documentation
Prepare and present quality performance reports to management.
- Maintain quality metrics dashboards for real-time monitoring.
- Document all corrective actions, preventive actions, and improvement activities.
Summary:
A Quality Manager is responsible for building and enforcing quality systems, ensuring compliance, leading audits, resolving customer issues, improving processes, managing suppliers, and driving a culture of continuous improvement.
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