
Manager Assisted Care
19 hours ago
- Posted Date
17 Sep 2025
- Function/Business Area
Customer Service
- Location
Mumbai
- Job Responsibilities
- Drive operational performance within the Regional Contact Centre
- Monitor performance metrics and other key initiatives at partner
locations and ensure delivery - Works through operations managers at RCC s to achieve desired
business and tNPS goals - Drive operational delivery in line with optimal solutions designed
for specific business outcomes - Monitor & recommend standardization to ensure better control on
processes and facilitates VOC sharing with Business - Education Requirement
MBA/Graduation
- Experience Requirement
Minimum 10 years - Maximum 15 years
- Skills & Competencies
- Cross-function collaboration
- Proficient in IEX based scheduling
- People Management skills
- Workforce & seat optimization
- Location Map : Mumbai
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