Manager Assisted Care

19 hours ago


Mumbai, Maharashtra, India Jio Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Posted Date

17 Sep 2025
- Function/Business Area

Customer Service
- Location

Mumbai
- Job Responsibilities

  1. Drive operational performance within the Regional Contact Centre
  2. Monitor performance metrics and other key initiatives at partner

    locations and ensure delivery
  3. Works through operations managers at RCC s to achieve desired

    business and tNPS goals
  4. Drive operational delivery in line with optimal solutions designed

    for specific business outcomes
  5. Monitor & recommend standardization to ensure better control on

    processes and facilitates VOC sharing with Business
  6. Education Requirement

MBA/Graduation
- Experience Requirement

Minimum 10 years - Maximum 15 years
- Skills & Competencies

  1. Cross-function collaboration
  2. Proficient in IEX based scheduling
  3. People Management skills
  4. Workforce & seat optimization
  5. Location Map : Mumbai

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