Tele Caller Executive

4 days ago

Mohali, Punjab, India Sachdeva Estates Full time ₹ 1,25,000 - ₹ 1,75,000 per year

Required Telecaller for Hospitality Services (THRONES: RESORT & BANQUETS)

Key Responsibilities

  • Handle all inbound and outbound calls related to restaurant reservations, banquet bookings, and event inquiries.

  • Maintain professional telephone etiquette and deliver excellent guest service experience.

  • Record and manage booking details accurately in the system.

  • Provide complete information to guests regarding menus, packages, banquet facilities, and ongoing offers.

  • Coordinate with the restaurant/banquet team to ensure smooth reservation management.

  • Handle customer queries, special requests, and complaints with a service-oriented approach.

  • Assist in upselling restaurant/event packages to potential clients.

Required Skills

  • Strong communication skills (Hindi & English; additional regional languages a plus).

  • Pleasant and professional telephone voice.

  • Knowledge of hospitality industry protocols (restaurants, banquets, events).

  • Ability to multitask, manage schedules, and handle guest queries efficiently.

  • Customer-centric attitude with problem-solving ability.

Eligibility Criteria

  • Minimum 1 year of experience in a hospitality/restaurant/banquet reservations role.

  • Basic computer knowledge (MS Office, reservation software preferred).

  • Flexible to work in shifts, weekends, and holidays if required.

Position: Telephone Caller – Reservations & Events

Industry: Hospitality (Restaurant & Banquet Services)

Location: Bestech Business Tower, Sector 66 Mohali

Salary Range: ₹12,500 – ₹17,500 per month

Experience Required: Minimum 1 year in hospitality/restaurant reservations/events

Call:

Share your CV on:

Job Type: Full-time

Pay: ₹13, ₹17,500.00 per month

Benefits:

  • Cell phone reimbursement
  • Internet reimbursement
  • Paid time off

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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