Sr HR Operations Analyst

Primary responsibilities (daily/weekly):

Project Support: Providing immediate, flexible support, including light project management duties (tracking, coordination, logistics).

Project Deliverables: Developing high-quality outputs like executive presentation decks, business process diagrams, and system mock-ups/wireframes.

Data Interpretation: Utilizing existing HR data and PMO metrics to interpret trends, diagnose pain points, and inform project recommendations. This role does not require back-end query writing or detailed report development.

Process Optimization: Conducting detailed process mapping, gap analysis (BSA), and documenting functional requirements and user stories.

Must-have skills/qualifications (technical, soft skills, certifications, tools):

Experience: Proven experience in Business Systems Analysis (BSA) or a highly versatile project support role. Ability to create executive-level presentations/decks, requirements solicitation, consultation & documentation, and system mock-ups/wireframes.

Tools: Proficiency in presentation and visualization tools (e.g., Looker, Google Suite, or similar), and practical familiarity with LLMs (Gemini preferred) and automation platforms.

Soft Skills: Exceptional versatility and resilience, high tolerance for ambiguity, strong ability to interpret existing data for recommendations, and light project management capabilities. Strong communication (verbal and written), consultative partnership focus, ability to present complex data clearly to non-technical audiences (similar to a project manager).

Ideal experience level (years, leadership, industries): Experience level consistent with "Proven experience in Business Systems Analysis" and managing complexity. (Suggesting 3-5+ years in a relevant role such as BSA or PMO).

Any preferred industries or companies for background? Not specified, but experience in a fast-paced, large-scale HR or Corporate PMO environment would be beneficial.

Desired personality or work style:

AI-First Operational Mindset: Always seeking ways to leverage technology and automation.

Resilient and Agile: Demonstrates high tolerance for ambiguity and the ability to rapidly assimilate complex information (the "jump into the deep end" capability).

Consultative: Focuses on guiding partners toward action rather than just delivering raw outputs.

Key attributes or values sought in the candidate: Resilience, agility, ownership in high-pressure situations, and a strategic, data-driven approach to problem-solving.

Quals-

How does this role fit within the team/department? The role is a strategic and agile resource embedded within the HR Project Management Office (PMO). The role provides immediate, flexible support to project managers across various needs, acting as a project "force multiplier" to accelerate delivery and maintain momentum.

Overview of the team: The HR Project Management Office (PMO) manages key initiatives, systems changes, and operational projects across the HR function.

Key team goals: The role directly supports goals related to driving efficiency, enhancing project speed and governance, and improving operational excellence through high-quality deliverables (e.g., decks, mock-ups, documentation).

Key projects or initiatives for the role:

Projects span across a full HR Portfolio of Technology, Analytics & Total Rewards. This role would help in providing immediate, flexible support, including light project management duties (tracking, coordination, logistics).

Success metrics or KPIs for this role:

Project Velocity: Demonstrated ability to remove roadblocks and manage urgent, non-standard tasks to keep projects on schedule.

Quality: Accurate functional requirements and process maps.

Versatility: Measured by the breadth of different high-priority project support tasks performed.

Efficiency: Measurable reduction in manual work or time spent on tasks due to AI/automation adoption.

Tool Adoption: Successful and seamless integration and utilization of new AI platforms within the PMO.

How is success measured?

Success is measured by the role's ability to be a flexible partner who can jump into the deep end, providing clarity and structure to ambiguous problems, translating existing data into actionable recommendations, and delivering high-quality, executive-ready project readiness artifacts that accelerate project manager tasks.

Location and remote work options: Fully remote.

Time zone preferences or travel requirements: Compatible with ET time zone.

Interview: 2-3 rounds of interview

Challenges in hiring for this role in the past (if applicable): This is a fast-paced environment with a high standard of operational excellence and expectations of team members taking initiative.

What has worked well in hiring for similar roles? It's most about the character of the hire, they need to be resilient, ready to move quickly.