Senior MS Engineer

4 hours ago

IND GDC India DC Vikhroli Mumbai West NTT DATA Global Delivery Services Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Senior MS Engineer - L2 DRaaS

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Cross Technology Managed Services Engineer (L2) at NTT DATA, you will play an essential role in maintaining our clients' IT infrastructure and systems. Your expertise will help keep everything running smoothly by proactively monitoring, identifying, investigating, and resolving technical incidents and problems. You'll be the go-to person to restore services and ensure our clients' satisfaction.

Your typical day involves managing work queues, addressing incidents and requests within agreed SLAs, and updating tickets with the actions taken. By identifying, analysing, and logging issues before they escalate, you'll be instrumental in maintaining service quality. You'll also collaborate closely with other teams and clients to provide second-level support, ensuring seamless communication and efficient problem resolution.

You will execute changes meticulously, understanding and mitigating risks, and contribute to the change management process with detailed documentation. Your role includes auditing incident and request tickets for quality, recommending improvements, and identifying tasks for automation to enhance efficiency. Additionally, you'll handle client escalations with professionalism and assist in disaster recovery functions and tests when necessary.

Working within our diverse and inclusive environment, you'll help drive the optimization of efforts by working with automation teams and supporting L1 Engineers. Your responsibility also extends to contributing to various projects, ensuring that all changes are approved, and maintaining a positive outlook even in high-pressure situations.

To thrive in this role, you need to have:
  • Moderate-level experience in managed services roles handling cross-technology infrastructure.
  • Knowledge of ticketing tools, preferably ServiceNow.
  • Familiarity with ITIL processes and experience working with vendors and third parties.
  • Proficiency in planning activities and projects, taking changing circumstances into account.
  • Ability to work longer hours when necessary and adapt to changing circumstances with ease.
  • Proven ability to communicate effectively and work across different cultures and social groups.
  • Positive outlook and ability to work well under pressure.
  • Commitment to placing clients at the forefront of all interactions, understanding their requirements, and ensuring a positive experience.
  • Bachelor's degree in IT/Computing or equivalent work experience.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Experience LevelSenior Level

  • Senior Network Engineer

    4 days ago

    IND, GDC India, DC, Vikhroli, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior MS Engineer- Network Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and...

  • Network Engineer

    4 hours ago

    IND, GDC India, DC, Vikhroli, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 2,00,000 - ₹ 8,00,000 per year

    MS Engineer, Network Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your day...

  • Networking Managed Services Engineer

    3 hours ago

    IND, GDC India, DC, Vikhroli, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    MS Engineer – L1 Akamai Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.Your...

  • Senior Manager- Data Center Operations

    2 days ago

    IND, GDC India, DC, Lighthall, Mumbai - West NTT DATA Global Delivery Services Ltd Full time ₹ 10,00,000 - ₹ 25,00,000 per year

    Senior Manager- Data Center Operations Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong...

  • Senior Engineering Technician

    3 days ago

    Vikhroli West, India Black & Veatch Full time

    Job Summary Functions as a senior engineering technician, technical design specialist and/or supervisor. Applies advanced technical expertise to address complex design challenges, typically within a specific engineering discipline, and contributes to the development of innovative engineering solutions. Utilizes digital tools and design software (e.g.,...

  • Senior MS Engineer

    4 days ago

    Mumbai, Maharashtra, India NTT DATA Global Delivery Services Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior MS Engineer , SOC Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. ...

  • Senior Engineering Technician

    3 days ago

    Vikhroli West, India Black & Veatch Full time

    Job Summary Functions as a senior engineering technician, technical design specialist and/or supervisor. Applies advanced technical expertise to address complex design challenges, typically within a specific engineering discipline, and contributes to the development of innovative engineering solutions. Utilizes digital tools and design software (e.g.,...

  • Piping Engineer

    3 days ago

    Vikhroli West, India Integrated Project Services Full time

    Job DescriptionJob Description : - Responsible for complete Piping detail Engineering activities. - Preparing & checking of Equipment layouts, Piping layout, nozzle orientation, Piping G.A., Bill of Material and piping specifications. - Checking of Isometric drawings, Pipe rack design. - Possessing preliminary knowledge of pipe stress analysis. - Preparing...

  • MS Intune Engineer

    7 days ago

    India Serigor Inc Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: MS Intune Engineer (Remote - Immediate Joiner Only)Type: FulltimeLocation: 100% Remote (Must work EST hours)Base Location: IndiaClient: IT Solutions Provider (11,000+ user base)IMPORTANT - Please do not apply to this job if your notice is more than 2 weeks. We need immediate joiner. Job Summary Our client is seeking experienced Microsoft Desktop...

  • Senior Service Engineer

    3 weeks ago

    Mumbai, India Advantedge Technologies Private Limited Full time

    Job Description Work Experience: 3 - 5 years ` Senior Service Engineer - Key Responsibilities - Install and integrate security systems (CCTV, Access Control, Fire Alarms, BMS, etc.). Configure, test, and troubleshoot. - Act as primary client contact, providing technical support and ensuring project requirements. - Supervise on-site work, ensuring safety,...