Workday HCM Test Manager
1 week ago
About the Role:
Participate in advisory, planning, and implementation of additional (Workday) HCM modules by documenting requirements, mapping processes, and implementing best-practice configuration.
Responsibilities:
- Manage client relationships and resolves client support requests varying from operational support issue resolution, phase x implementations and enhancement projects, release planning, to strategic road mapping services.
- Lead sessions with clients and team members to analyze and scope complex business requirements.
- Prioritize and delegate requests and tasks by level of urgency, scope, complexity, and team availability.
- Provide guidance to and collaborate with team members to research and resolve complex client requests.
- Provide (Workday) best practices and ensure high quality deliverables.
- Communicate effectively with clients to convey project updates, configuration recommendations, and (Workday) best practices.
- Prioritize client's interest and proactively listen to ensure that work exceeds their expectations.
- Actively foster internal relationships, share knowledge, and mentor other consultants, and contribute as a leader to grow our practice.
- Take initiative to perform or delegate other related duties as needs are discovered, including internal projects.
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