Sr Manager Training
1 week ago
Job Profile: To enhance the performance capability of employees at our Resorts, Hotel Sales Division, Memberships, Call Centre, & Corporate Organization by designing, delivering, & evaluating training effectiveness in collaboration with the stakeholders to improve customer satisfaction & support capability development. Participates in the development of Human Resources strategies which are aligned with the overall objectives of the Group Develops and implements strategies for L&OD function based on comprehensive Training Needs Analysis Monitors status regularly and course corrects strategies as appropriate. Develops and implements training plans which are aligned with the business strategies Creates 100% customer satisfaction by providing the service experience training through performance that demonstrates the standards of genuine hospitality and exceeding customer expectations. Provides employees with the training and resources they need to maximize employee engagement and deliver and teamwork Gives personal attention, takes personal responsibility and uses teamwork when providing training on the customer service Assumes the responsibility to notice when the guest is not satisfied and trains the staff to use their best judgment to achieve 100% customer Satisfaction Performs special learning initiatives required to provide the capability development in service brand behavior segment and genuine hospitality Analyses customer service results monthly and identifies trends Conducts customer service training Partners with Department Managers to develop strategies for keeping service standard alive within their department Provides all new employees with a comprehensive induction program as part of the First 90 Days with Brand program to enable them to be orientated and efficiently productive from commencement Creates a work environment aligned with Brand's culture by designing, conducting, reporting all the management skills/ business skills training on a regular basis for Resorts/ Call Centres/ Branch Offices/ Corporate Office Conducts management skills training and follows-up with participants to assess application of new skills Ensures that employees attend all statutory training as scheduled; maintains and reviews tracking system regularly Maintains a Training Roster for every training program delivered (Participants Details, Feedback Scores, Delivery Deck) Strategize, Design, Produce eLearning Content on various learning programs required at the Resorts/ Call Centres/ Memberships/ Branch Offices/ Corporate Office
Requirements: Minimum of 6-7 years progressive core human resources and training experience. Must have Hospitality Membership & Hotel Sales Background Bachelor's degree preferred, certificate in related field desired Hotel Management Subject Knowledge (Front Office, F&B Production & Service, Housekeeping, Engineering SOPs) Business Skills Hands-on Experience working with Gen Zs & Gen Alphas Experiential Learning Methodologies Learning Evaluation Frameworks (Kirkpatrick Philip ROI/ ROE Method) eLearning (Production & Deployment) & Tech Friendly Microsoft Excel Advanced
-
Sr. Supervisor – Electrical
2 weeks ago
Alleppey, Kerala, India Navalt Full time ₹ 30,000 - ₹ 35,000 per yearJob DescriptionThe Sr. Supervisor – Electrical is responsible for supervising and coordinating all electrical installation, maintenance, and repair activities within the shipbuilding and construction environment. This role requires strong technical expertise in interpreting electrical drawings, managing on-board installations, ensuring adherence to safety...
-
Sr. Supervisor – Electrical
2 weeks ago
Alleppey, Kerala, India Navalt Green Mobility Private Limited Full time ₹ 4,20,000 - ₹ 4,80,000 per yearJob DescriptionThe Sr. Supervisor – Electrical is responsible for supervising and coordinating all electrical installation, maintenance, and repair activities within the shipbuilding and construction environment. This role requires strong technical expertise in interpreting electrical drawings, managing on-board installations, ensuring adherence to safety...
-
Assistant Manager
2 weeks ago
Alleppey, Kerala, India CGH Earth Full time ₹ 3,50,000 - ₹ 5,00,000 per yearAbout CGH Earth :CGH Earth is a pioneer in the space of responsible and experiential tourism, operating a diverse portfolio of unique hotels, resorts, and wellness centers across South India. The group's operations are deeply rooted in three core, non-negotiable values: Caring for the Environment, Working with Local Communities, and Being One with the Local...
-
Service Manager
2 weeks ago
Alleppey, Kerala, India Intrepid Works Pvt Ltd Full time ₹ 4,14,336 - ₹ 5,22,485 per yearMahindra Merdian Moto urgently required Service Manager in our two locations Key Responsibilities:*Service Operations Management*: Oversee daily service operations, ensure timely vehicle servicing, and resolve customer issues. - *Team Leadership & Training*: Lead and mentor service teams, provide training, and set performance goals. - *Customer Relationship...
-
sales manager
5 days ago
Alleppey, Kerala, India -a5d2-4bdc-ad18-5d3bfb6d7d98 Full time ₹ 3,00,000 - ₹ 3,60,000 per yearNexa wealth Job opportunity Sales managerNexa wealthJob Title: Branch Sales Manager(BSM)Company: Nexa wealth management Private LimitedLocation: Alappuzha (Assigned District) – AlappuzhaJob Type: Full-Time (Branch + Field)Reports To: BRANCH MANAGER (BM)Department: Sales & ExpansionAbout 7ARKNexa provides secure investment solutions for retirees, offering...
-
Business Development Executive
2 weeks ago
Alleppey, Kerala, India CSB Bank Full time ₹ 2,00,000 - ₹ 6,00,000 per yearSr. Business Development Executive - Gold Loan| Alappuzha Conduct market research, including area mapping, to identify sales possibilities and evaluate customer needs. Actively seek out new sales opportunities through cold calling, networking, social media, existing customers and leads provided by the Bank. Plan and carry out sales and marketing...
-
Branch Manager- CTC 5lpa
1 day ago
Alleppey, Kerala, India Jobs N Ta Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearManage branch operations, ensuring compliance & efficiency.Achieve sales targets & drive business growth.Lead, train & motivate staff for peak performance.Oversee risk management & fraud prevention.Strengthen customer relations & service quality.
-
General Manager
5 days ago
Alleppey, Kerala, India Naukri Hospitality Jobs Full time ₹ 4,00,000 - ₹ 12,00,000 per yearWe are looking for a skilled General Manager to lead our Bar Hotel team in the Hotels & Restaurants industry. The ideal candidate will have 3-7 years of experience.Roles and ResponsibilityOversee daily operations of the bar hotel, ensuring excellent customer service and high-quality food and beverages.Develop and implement strategies to increase sales and...
-
Assistant Manager Hotels and Resorts
1 week ago
Alleppey, Kerala, India Greenline Management Consultants Pvt. Ltd. Full time ₹ 2,50,000 - ₹ 7,50,000 per yearAssist the General Manager in his day-to-day operations.Provides training to staff and HODs.Acts as the hotels public relations director and promotes the property within the hotel industry, Required Candidate profileReceives and resolves or assists the General manager in resolving guest complaints and service recovery process.Selects or assists in the...
-
Bar Manager
2 weeks ago
Alleppey, Kerala, India GENTLEMAN CHIT FUNDS Full time ₹ 1,80,000 - ₹ 3,00,000 per yearJob Title: Bar ManagerLocation: Gentleman Regency Plaza, Kalavoor, AlappuzhaJob Type: Full-timeExperience: 5+ years in bar or hospitality management preferredJob Summary:We are seeking a skilled and energetic Bar Manager to oversee the daily operations of our bar. The ideal candidate will be responsible for managing staff, ensuring excellent customer...
