Technical Trainer

4 days ago

Pune, Maharashtra, India Rentomojo Full time ₹ 2,50,000 - ₹ 7,50,000 per year

About The Role

RentoMojo is seeking a passionate and energetic Trainer - Quality & Process to join our growing warehouse team. This role involves ensuring the highest standards of quality and service while adhering to company processes. Key responsibilities include:

Key Responsibilities
  • Develop, deliver, and maintain training programs focused on quality, after-sales service, and warehouse processes.
  • Manage and coordinate training rollout across all cities for helpers, drivers, executives, and managers using classroom sessions, online videos, and handbook-based learning.
  • Monitor adherence to Standard Operating Procedures (SOPs); manage feedback and escalation loops and implement targeted retraining where necessary.
  • Serve as the subject matter expert (SME) for the appliance category and contribute to technical content development.
  • Design and implement quality control procedures, policies, and best practices for warehouse operations.
  • Conduct regular training sessions, coaching, and mentoring to ensure staff have the required knowledge and skills for quality control, inventory management, and order fulfillment.
  • Observe and audit warehouse operations to identify gaps and opportunities for improvement.
  • Develop and implement process improvements to optimize operations and uphold quality standards.
  • Maintain and update training materials and documentation to reflect procedural and policy changes.
  • Collaborate with cross-functional teams to investigate and resolve quality control issues.
  • Track, measure, and analyze training effectiveness using metrics; iterate and improve programs based on results.
  • Support continuous improvement through technology adoption and implementation of industry best practices.
  • Prepare and maintain comprehensive documentation for training, audits, and quality control activities.
  • Stay informed on industry trends and best practices in warehouse operations and quality management.
Preferred Qualifications
  • Bachelor's degree and minimum 2 years of after-sales service experience.
  • Proven expertise in training program development and delivery.
  • Strong understanding of warehouse operations and quality control procedures.
  • Exceptional communication, interpersonal, and coaching skills.
  • Capability to multitask and prioritize in a dynamic work environment.
  • Strong analytical and problem-solving abilities.
  • Proficiency in Microsoft Office Suite or G Suite tools.
  • Commitment to continuous improvement and quality standards.
  • Technical background in appliance after-sales services which could contribute to content development.
Benefits
  • Competitive salary and benefits package.
  • Impactful role in enhancing warehouse operations efficiency and quality.
  • Dynamic work environment with an innovative team.
  • Contribution to a company revolutionizing the furniture rental industry.

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