
Telesales Executive
2 weeks ago
Role Overview:
The Telesales Executive will be responsible for recovering potential lost sales by engaging with customers who have abandoned their online shopping carts. This role involves timely follow-ups through calls, emails, WhatsApp, and SMS to understand customer concerns, resolve queries, and encourage completion of purchases.
Key Responsibilities:
- Monitor abandoned cart reports from the e-commerce platform/CRM.
- Reach out to customers via phone, email, WhatsApp, or SMS within defined timelines.
- Understand customer pain points (pricing, payment issues, product queries, delivery concerns, etc.).
- Provide personalized product information, offers, or solutions to increase conversion.
- Maintain daily follow-up logs and update CRM systems with customer interactions.
- Coordinate with operations, logistics, and customer support teams to resolve order-related issues.
- Share feedback with marketing and product teams on recurring reasons for cart abandonment.
- Achieve monthly recovery targets and conversion KPIs.
Key Skills & Competencies:
- Strong communication and persuasion skills (verbal & written).
- Customer-centric approach with problem-solving ability.
- Ability to handle objections and convert interest into sales.
- Basic knowledge of e-commerce platforms, CRMs, and MS Excel/Google Sheets.
- Time management and ability to work under targets.
Qualifications:
- Bachelor's degree in any discipline (Commerce/Marketing preferred).
- 1–3 years of experience in telesales, customer support, inside sales, or e-commerce.
- Experience in a D2C/e-commerce setup will be an added advantage.
Performance Metrics (KPIs):
- % of carts recovered and converted into sales.
- Average response time for abandoned carts.
- Customer satisfaction scores post-interaction.
- Repeat purchase rates from recovered customers.
Job Type: Full-time
Pay: ₹20, ₹35,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
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