Telesales Executive

2 weeks ago

Andheri East, Maharashtra, India Zlade (Aegis Personal Care LLP) Full time ₹ 4,20,000 per year

Role Overview:

The Telesales Executive will be responsible for recovering potential lost sales by engaging with customers who have abandoned their online shopping carts. This role involves timely follow-ups through calls, emails, WhatsApp, and SMS to understand customer concerns, resolve queries, and encourage completion of purchases.

Key Responsibilities:

  • Monitor abandoned cart reports from the e-commerce platform/CRM.
  • Reach out to customers via phone, email, WhatsApp, or SMS within defined timelines.
  • Understand customer pain points (pricing, payment issues, product queries, delivery concerns, etc.).
  • Provide personalized product information, offers, or solutions to increase conversion.
  • Maintain daily follow-up logs and update CRM systems with customer interactions.
  • Coordinate with operations, logistics, and customer support teams to resolve order-related issues.
  • Share feedback with marketing and product teams on recurring reasons for cart abandonment.
  • Achieve monthly recovery targets and conversion KPIs.

Key Skills & Competencies:

  • Strong communication and persuasion skills (verbal & written).
  • Customer-centric approach with problem-solving ability.
  • Ability to handle objections and convert interest into sales.
  • Basic knowledge of e-commerce platforms, CRMs, and MS Excel/Google Sheets.
  • Time management and ability to work under targets.

Qualifications:

  • Bachelor's degree in any discipline (Commerce/Marketing preferred).
  • 1–3 years of experience in telesales, customer support, inside sales, or e-commerce.
  • Experience in a D2C/e-commerce setup will be an added advantage.

Performance Metrics (KPIs):

  • % of carts recovered and converted into sales.
  • Average response time for abandoned carts.
  • Customer satisfaction scores post-interaction.
  • Repeat purchase rates from recovered customers.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

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