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Solutions Consultant
2 weeks ago
Our world is transforming, and PTC is leading the way.Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.
Customer Engagement & Advocacy
- Foster alignment across teams to support customer success with PTC solutions, especially FlexPLM.
- Identify opportunities by demonstrating the value of emerging and existing technologies.
- Share best practices, contribute to delivery assets, and support sales enablement.
- Represent PTC's mission, vision, and values in all customer interactions.
- Continuously build expertise in FlexPLM through ongoing learning and development.
Customer & Partner Support
- Establish governance frameworks with customers and partners to promote long-term value and minimize churn.
- Conduct Health Checks and Functional Footprints to optimize product usage and share industry insights.
- Deliver Office Hours, product demonstrations, and training on self-service tools.
Product Initiatives
- Drive engagement through webinars, forums, and partner events.
- Create and share content such as news digests, e-magazines, and community posts.
- Develop training modules and deliver enablement content for FlexPLM 13.x+.
- Support both onsite and remote functional engagements.
Internal Collaboration
- Monitor and report on customer success metrics and risk indicators.
- Maintain dashboards and contribute to monthly digest content.
- Support renewal, upgrade, and expansion efforts using data-driven insights.
Solutions Architecture (As Needed)
- Translate business processes into technical solutions using FlexPLM's out-of-the-box capabilities.
- Lead requirement gathering, documentation, and delivery planning.
- Align customer needs with technology through deep product knowledge.
- Collaborate with change managers to support execution and adoption.
- Partner with delivery and business teams to provide thought leadership and build strong relationships.
Qualifications
Required
- Bachelor's degree (Retail, Apparel, or Footwear-focused degrees are a plus).
- 8+ years of experience in Retail PLM (implementation, consulting, or usage).
- Strong communication and relationship-building skills.
- Willingness to travel as needed.
Preferred
- Experience in Retail PLM consulting.
- Deep understanding of retail business processes and industry best practices.
- Strong documentation and presentation skills.
- Bonus: Ability to understand technical configurations of PLM products.
Life at PTC is about more than working with today's most cutting-edge technologies to transform the physical world. It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you.
If you share our passion for problem-solving through innovation, you'll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?
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