Case Manager

3 days ago

India Xometry Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.

Functional Responsibilities:

  • Take proactive actions to improve on-time delivery, quality, and customer satisfaction.

  • Track and monitor multiple customer orders and partner jobs, ensuring timely progress and completion.

  • Provide outstanding customer and partner service by building strong relationships, fostering collaboration, and offering frequent, timely updates on order status.

  • Apply technical knowledge—or leverage subject matter experts—on manufacturing design and production to ensure jobs are delivered on schedule.

  • Understand supplier capabilities and perform supplier oversight activities, including phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions.

  • Assess the impact of manufactured part rejections; communicate effectively with suppliers and customers to resolve issues and close cases.

  • Manage customer complaints that result in product replacements.

  • Report on the status, risks, and recovery efforts for troubled orders and jobs.

  • Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes support on-time delivery and high customer satisfaction.

  • Effectively communicate with all key stakeholders, including suppliers, customers, and leadership.

  • Participate in initiatives to simplify and automate complex processes.

  • Perform all work in compliance with Xometry's quality and safety systems, policies, and procedures.

Requirements for Applicants:

  • Prior experience in project management, supply chain, and customer service is required.

  • Minimum 3 years of related experience, preferably in manufacturing or operations.

Education:

  • Bachelor of Science degree in Supply Chain, Engineering, or a related technical field is preferred.

  • Working knowledge or experience with manufacturing processes, engineering drawing requirements, and mechanical/electrical inspection methods.

Personal Qualities:

  • Capable of performing root cause analysis and identifying solutions to complex problems.

  • Self-starter who can work independently and drive tasks to completion.

  • Strong organizational skills and the ability to thrive in a dynamic environment.

  • Able to multitask, meet deadlines, and support all supplier quality field activities.

  • Strong oral and written communication skills, with the ability to manage relationships upwards and laterally.

Language Skills:

  • English C1

Location: India Office
Employee Working Hours: Indian Time
Holiday Calendar: Indian
Salary: INR

#LI-Remote

Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

For US based roles: Xometry participates in E-Verify and after a job offer is accepted, will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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