
Customer Support Executive
1 week ago
Role & responsibilities
- Handle inbound & outbound international calls (US/UK customers)
- Provide customer support with empathy, patience, and professionalism
- Ensure First Call Resolution (FCR) and high CSAT scores
- Manage escalations and resolve queries efficiently
- Maintain accurate call logs and customer records
Requirements:
- Excellent English communication (verbal & written)
- Strong customer handling skills & active listening
- Willingness to work in night shifts / rotational shifts
- Basic computer knowledge & typing skills
- Freshers & experienced candidates welcome
Benefits:
- Competitive in-hand salary
- Performance incentives & allowances
- 5 days working 2 days week off
- Both-side cab facility
If interested, call asap ( Shreya Jain
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