Senior Analyst, Travel Operations

4 days ago

Bengaluru, Karnataka, India Navan Full time ₹ 12,00,000 - ₹ 24,00,000 per year
About the Role

As a Senior Analyst – Business Operations, Flights, you will play a key role in driving operational excellence through analysis, automation, and process improvement. You will serve as the bridge between frontline operations and system owners, ensuring workflows are efficient, data-driven, and scalable.

This role requires strong analytical and problem-solving skills, as well as the ability to partner effectively across functions to identify inefficiencies, recommend solutions, and support the rollout of automation initiatives.

What You'll Do

Process Optimization & Automation Support

  • Identify and assess automation opportunities in flight operations workflows.
  • Work with Product and Engineering teams to define and test requirements for automation tools.
  • Monitor automation effectiveness and provide data-driven recommendations.

Operational Troubleshooting & Analysis

  • Lead investigations into recurring operational issues or exceptions.
  • Analyze data to identify patterns, root causes, and potential solutions.
  • Support operational pilots and efficiency projects aimed at reducing manual work.
  • Troubleshoot escalated issues within operations, identifying root causes and implementing solutions.

Stakeholder Collaboration

  • Act as a subject matter expert for operational workflows within the flights domain.
  • Partner closely with Service Delivery and Vendor teams to gather insights and feedback.
  • Communicate clearly across technical and non-technical teams.

Documentation & Training

  • Own the creation and maintenance of SOPs, process maps, and training guides.

    Support onboarding and cross-training efforts across teams.

What You'll Bring

  • 3–5 years of experience in travel operations, ideally within a TMC, OTA, or airline environment.

    Hands-on experience with GDS systems (Sabre, Amadeus preferred).
  • Strong analytical mindset, with experience in process improvement or automation projects.
  • Ability to translate operational needs into technical requirements.
  • Excellent communication, stakeholder management, and problem-solving skills.

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