International Telecaller – Voice Process
5 days ago
MasterTech IT Solutions is a fast-growing technology and business solutions company with a vision to scale globally and redefine IT innovation. We are committed to excellence, client satisfaction, and building a powerful global workforce that thrives on results, professionalism, and growth.
Job Overview
We are seeking dynamic and confident International Telecallers to join our expanding global team. The ideal candidate should possess excellent communication skills, a positive attitude, and the ability to engage professionally with international clients.
You will be responsible for handling outbound and inbound calls, maintaining customer relationships, and supporting business development initiatives across international markets.
Key Responsibilities
Make outbound calls to potential clients across international markets (US, UK, Canada, Australia, etc.)
Handle inbound inquiries and provide accurate information regarding services and solutions
Achieve daily, weekly, and monthly targets set by the management
Maintain a high level of professionalism and customer engagement at all times
Build and maintain strong relationships with clients to ensure customer satisfaction
Update and manage CRM systems with call logs and client interactions
Required Skills & Qualifications
Excellent English communication (verbal & written)
Minimum 6 months to 2 years of experience in international calling / BPO / telemarketing preferred
Strong interpersonal and negotiation skills
Ability to work independently and meet targets
Basic computer knowledge (MS Office, CRM, Google Workspace)
Willingness to work in flexible shifts as per international time zones
Perks & Benefits
Attractive salary with performance-based incentives
Growth opportunities in a fast-scaling international business
Flexible working options (Office & Remote)
Skill development and professional training programs
Positive and supportive work environment
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