IT Service Manager

Job ID

483590

Posted since

07-Nov-2025

Organization

Information Technology

Field of work

Information Technology

Company

Siemens Technology and Services Private Limited

Experience level

Experienced Professional

Job type

Full-time

Work mode

Office/Site only

Employment type

Permanent

Location(s)

• Pune - Maharashtra - India

Hello eager tech expert

To create a better future, you need to think outside the box. That's why we at Siemens need innovators who aren't afraid to push boundaries to join our diverse team of tech gurus. Got what it takes? Then help us create a lasting, positive impact

The IT Service Manager for Dun & Bradstreet is responsible for overseeing and managing the delivery of D&B service within Siemens. This role ensures that the service is aligned with business needs, delivered efficiently, and continuously improved to meet evolving demands.

You'll break new ground by:

• Service Strategy Development: Create and implement IT service strategies specifically for Dun & Bradstreet data that align with business objectives.
• Service Delivery Management: Oversee the design, implementation, and delivery of IT services related to Dun & Bradstreet data, ensuring high quality and efficiency.
• Incident and Problem Management: Manage and resolve IT service issues related to Dun & Bradstreet data to minimize downtime and impact on business operations.
• Performance Monitoring: Monitor and analyse the performance of IT services handling Dun & Bradstreet data, implementing improvements as needed.
• Vendor Management: Develop and maintain relationships with Dun & Bradstreet, supporting with contract management and negotiation.
• Compliance and Security: Ensure IT services comply with relevant standards, policies, and security protocols, particularly those related to data handling and privacy.
• Budget Management: Oversee the IT service budget, including hardware and software procurement for managing Dun & Bradstreet data.

You're excited to build on your existing expertise, including:

• Technical Proficiency: Strong understanding of D&B and MDG/business partner related data and processes, with a focus on data management and integration.
• Problem-Solving: Excellent analytical skills to identify issues and implement effective solutions, particularly in data services.
• Communication: Strong verbal and written communication skills to interact with stakeholders at all levels.
• Customer Service: Commitment to providing high-quality service and support to internal clients.
• Project Management: Ability to manage multiple projects simultaneously, ensuring timely and successful delivery.
• Collaboration: Strong ability to work collaboratively with various teams and stakeholders.
• Provider Management: Experience in managing relationships with service providers and vendors.
• Driving the Service: Proactive in driving service improvements and ensuring service excellence.

Create a better #TomorrowWithUs

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens.

This role is based in Pune. You'll also get to visit other locations in India and beyond, so you'll need to go where this journey takes you. In return, you'll get the chance to work with an international team and working on global topics.