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Technical Support Consultant Analytics
2 weeks ago
Technical Support Consultant (Analytics)
Location: Noida (Hybrid)
Work Mode: Hybrid (Cab Provided)
Experience: 2+ Years
Shift: 6:30 PM 3:30 AM (EST Shift, Flexible)
About the Role
We are looking for a Technical Support Consultant – Analytics to join our team. The ideal candidate should have hands-on experience in troubleshooting, supporting, and resolving technical issues using modern web technologies. This role involves direct collaboration with multiple business functions, making excellent communication and interpersonal skills a must.
Key Responsibilities
- Troubleshoot and resolve product support issues related to analytics tools.
- Work closely with Product Development, R&D, Testing teams, and Product Owners to resolve complex technical challenges.
- Handle API integration-related issues and resolve queries efficiently.
- Deliver seamless technical support while ensuring high customer satisfaction.
Required Skills (Primary)
- Excellent Communication Skills – Mandatory
- Front-end Web Development: HTML, JavaScript
- API Integration – Must have
- Troubleshooting & Support Expertise (2+ years)
- Strong Analytical & Interpersonal Skills
Good-to-Have Skills (Secondary)
- Exposure to Web 2.0 technologies
- Experience in cross-functional collaboration
Why Join Us
- Opportunity to work on cutting-edge analytics products.
- Exposure to a global client environment.
- Flexible night shifts with cab facility.
- Collaborative and growth-oriented workplace.
Candidates who are applying for the above job role should be available for the face to face interview on 9th Sept in Noida Location.
