Operations Manager

5 hours ago

Thāne, Maharashtra, India Jumbo Distributors Full time ₹ 72,00,000 - ₹ 90,00,000 per year

Job Description – B2C Operations Manager

Department: Operations

Location: Thane / Mumbai

Experience Required: 6+ Years

Role Level: Manager

Role Overview

We are looking for a highly driven B2C Operations Manager to lead and streamline day-to-day ecommerce operations. The role involves ensuring smooth order flow, coordinating with the warehouse, optimizing processes, and driving efficiency across the end-to-end B2C supply chain. The candidate must have strong operational understanding, hands-on warehouse coordination experience, and proficiency in Excel (VLOOKUP, Pivot Tables, MIS reporting).

Key Responsibilities

1. Order & Dispatch Management

  • Oversee complete B2C order lifecycle from order receipt to dispatch.
  • Ensure timely picking, packing, manifest creation, and daily order closure.
  • Monitor dispatch SLAs and take corrective actions for delays.

2. Warehouse Coordination

  • Act as the primary point of contact for warehouse teams for stock, inventory, and order execution.
  • Coordinate inwarding, GRN, putaway, stock counts, and storage planning.
  • Resolve daily operational issues and ensure warehouse productivity KPIs are met.

3. Inventory Management

  • Track stock levels, replenishment requirements, and fast/slow-moving SKUs.
  • Reduce stock discrepancies through frequent cycle counts and reconciliations.
  • Coordinate RTV, damaged stock, and replacements.

4. Marketplace & Platform Operations

  • Work closely with catalog, pricing, and customer service teams to ensure smooth go-live of products.
  • Monitor platform order flow, cancellations, RTO%, and maintain healthy operational metrics.

5. Process Improvement & Ops Efficiency

  • Identify bottlenecks and design SOPs to enhance speed and accuracy.
  • Improve pick/pack efficiency and dispatch accuracy through data-driven analysis.
  • Ensure 100% operational compliance across all ecommerce platforms.

6. Reporting & Data Analysis

  • Prepare daily/weekly/monthly operational MIS (orders, SLAs, delays, inventory health).
  • Use VLOOKUP, Pivot Tables, and Excel-based dashboards for decision making.
  • Monitor courier performance and escalate service issues.

Required Skills & Competencies

Technical Skills

  • Strong understanding of Ecommerce B2C operations.
  • Expertise in warehouse coordination & ground-level operations.
  • Proficient in Excel (VLOOKUP, Pivot, basic formulas).
  • Knowledge of OMS/WMS systems preferred.
  • Understanding of logistics, RTO, delivery SLAs, and dispatch processes.

Soft Skills

  • Strong team management & stakeholder coordination.
  • Analytical thinker with problem-solving ability.
  • Ability to work in a fast-paced ecommerce environment.
  • Detail-oriented with strong follow-up and execution skills.

Qualifications

  • Graduate or Postgraduate in any field (Operations preferred).
  • Minimum 6+ years of experience in ecommerce operations (B2C).

Prior experience in warehouse operations is mandatory

Job Type: Full-time

Pay: ₹60, ₹75,000.00 per month

Application Question(s):

  • How many years of experience do you have in managing B2C ecommerce operations?
  • Have you handled warehouse coordination (inwarding, GRN, putaway, dispatch)?
  • Are you proficient with VLOOKUP and Pivot Tables? (Yes/No)
  • Your Age?
  • Your Location?
  • Current & Expected CTC?

Work Location: In person

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