Communication Manager

21 hours ago

Goregaon, Maharashtra, India Reliance Nippon Life Insurance Company (RNLIC) Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Profile - Communication Manager Persistency / Renewal Line of Business (LOB)

Designation & Grade - Manager / Senior Manager

Position Type (New / Replacement) - Replacement

Salary Range - As per company norms

Job Location - Goregaon - HO

Reporting Authority - (Designation + Function) - AVP business retention

Specific Responsibilities:

  • Manage the communication for Persistency / Renewal LOB
  • Manage and oversee all communications related to the Persistency / Renewal LOB, ensuring alignment with business objectives
  • Possess a strong understanding of renewal processes and time-to-market requirements for digital communications
  • Monitor system-generated as well as manual communications to ensure timely follow-up and maximize NOP (Number of Policies) collection
  • Analyze and interpret data cohorts related to the renewal LOB; proficiency in SAS or similar analytical tools is preferred
  • Understand the customer lifecycle in life insurance and ensure compliance with regulatory guidelines
  • Coordinate with cross-functional teams and function heads to review and align ongoing communication initiatives
  • Redraft or create new communication content to address identified gaps and enhance customer engagement
  • Develop communication messages and manage the approval process with stakeholders such as Process Owners, Marketing, and Compliance teams
  • Stay updated on industry trends and perform regular benchmarking to ensure communications remain competitive and effective
  • Review Business Requirement Documents (BRDs), coordinate with stakeholders for development, conduct User Acceptance Testing (UAT), and track activities through end-to-end implementation

Interfaces - Internal - All teams in Operations Interfaces

External - Within RNLIC BIU, Branches & Sales Outside RNLIC Call center vendors, and technology vendors

Key Performance Indicators Skills & Competencies : -

  • Strong grasp of renewal communication workflows in the insurance sector
  • Excellent written and verbal communication skills
  • Experience in digital communication management and customer lifecycle strategies
  • Analytical mindset with experience in datadriven communication planning
  • Knowledge of Insurance is Must
  • Experience of data analysis is Must - MS office (Word, PPT & Excel) knowledge is Must
  • Self-Motivated - Good communication skills, and knowledge of impact analysis
  • Good at coordinating with different teams

Qualification Requirement: (Min. Education, Certifications etc.)

  • Graduate is Must, MBA preferred
  • Certification of Lean, Six Sigma preferred

Relevant Work-experience Required: -

  • Minimum 2 years of Life Insurance
  • Experience of communication management is Must
  • Experience of Renewal Persistency management preferred

Language Proficiency: English & Hindi

Any additional Requirement for the positions - Ability to maneuver in a high demanding environment

  • Internal Communication Manager

    1 week ago

    Goregaon, Maharashtra, India Spot Light Career Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description: We are seeking an experienced and dynamic Internal Communications Specialist to join our team. The ideal candidate will possess a unique blend of exceptional writing skills, strategic thinking, and a passion for fostering a positive and engaged workplace culture through effective communication channels. This role will be responsible for...

  • Senior Manager/Chief Manager

    1 week ago

    Goregaon, Maharashtra, India Tata AIG General Insurance Company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role: Senior Manager/Chief Manager - Customer Experience ManagementJob location: Goregaon EastOverview:A content/communications specialist with a strong background in managing content programs within large matrixed organizations or strategy consulting environments. The ideal candidate will bring a customer-first mindset and a strategic approach to...

  • Chief Manager/Senior Manager/Manager

    1 week ago

    Goregaon, Maharashtra, India Tata AIG Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Role: Chief Manager/Senior Manager/Manager - Accident & Travel ClaimsJob location: Goregaon EastPosition Overview:A Claims Manager in the Accident & Travel department oversees the processing and settlement of claims related to travel accidents and incidents. They ensure timely, accurate claims assessment, manage a team of adjusters, and maintain compliance...

  • Restaurant Manager

    1 week ago

    Goregaon, Maharashtra, India Shiv Sagar Foods & Resorts Pvt Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWelcome to Shiv Sagar Foods & Resorts Pvt Ltd With over 30 years of enriching the hospitality industry, we take immense pride in our renowned brands, including Shiv Sagar, Butterfly High, Kyma, Mahesh Lunch Home, and The Bigg Small Cafe + Bar. Based out of the vibrant city of Mumbai, we are committed to delivering exceptional dining...

  • Audit Manager

    1 week ago

    Goregaon, Maharashtra, India Kwickhunt Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    The job involves conducting Process/Management Audits for various centralized processes/departments related to Retails Liabilities/ Corporate Functions/ Retail Credit /Wholesale Credit/Trade Finance etc. This includes audit planning Required Candidate profileCA, CIA, Semi-qualified CA, MBA (Finance), any specialization in internal audit.ExperienceGood...

  • SEO - Associate Manager

    1 week ago

    Goregaon, Maharashtra, India Infidigit Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job descriptionResponsibilities :The candidate is responsible for enhancing organic visits for our client's website & to make sure that the goals are achieved.The candidate needs to check information available from various tools and ensure that the suggestions are implemented to enhance the number of organic keywords and to get better ranking for these...

  • Business Development Manager

    1 week ago

    Goregaon, Maharashtra, India Zyvka Full time ₹ 50,000 - ₹ 15,00,000 per year

    JOB TITLE: Business Development Manager EXPERIENCE: 2 Years to up to 5 Years LOCATION: Goregaon East 20th Floor, Oberoi Commerz II, 1, Mohan  Gokhale Rd. Colony No,2, Western Express Highway,  Goregaon (E), Mum COMPENSATION: 50k to up to 1.5lakh (CTC INR-Cost to Company) SHIFT TIME : 6 Days Working (Mon-Sat 9:30AM to 6:30PM) NOTICE PERIOD- INTERVIEW...

  • Talent Acquisition Manager

    1 week ago

    Goregaon, Maharashtra, India KP Manish Global Ingredients Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Position Overview:Assistant Manager - HR & Administration at the zonal level is responsible for providing essential human resources and administrative support within the specified zone. Reporting to the Senior Manager - HR at the corporate level, this position plays a crucial role in managing HR functions, administrative tasks, and promoting a productive and...

  • Credit Manager

    3 days ago

    Goregaon, Maharashtra, India YES BANK Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Primary responsible is to underwrite self-employed applicants which includes both non-professionals and professionals.SECTION III: KEY RESPONSIBILITIES/ ACCOUNTABILITIESStrategic/ Managerial ResponsibilitiesUnderstands the KPIs/goals and takes full accountability to deliver.Responsible in decision making within the stipulated timelines.Core...

  • Area Sales Manager

    22 hours ago

    Goregaon, Maharashtra, India TATA AIG General Insurance Company Limited Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    Company DescriptionTATA AIG General Insurance Company Limited is a distinguished joint venture between the TATA Group and American International Group (AIG). Recognized among India's Top 100 Best Companies to Work For and Top 25 Best Workplaces in BFSI in 2024, we pride ourselves on innovation, commitment, and customer-first values. Our focus on empathy and...