Team Leader

2 days ago

Misrod Bhopal Madhya Pradesh, India GS TOURISM PVT LTD Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Key Responsibilities

  • Lead, manage, and motivate a team of telecallers (inbound/outbound).
  • Monitor daily call performance, productivity, and quality metrics.
  • Provide coaching, training, and feedback to improve team efficiency.
  • Handle escalated customer queries and ensure quick resolutions.
  • Track targets, prepare daily/weekly performance reports.
  • Ensure team compliance with scripts, guidelines, and company policies.
  • Conduct team meetings, briefings, and performance reviews.

Skills Required

  • Strong communication and people-management skills.
  • Experience in telecalling operations (sales/support/collections/etc.).
  • Ability to analyze performance metrics and drive improvements.
  • Good problem-solving and conflict-handling abilities.
  • Knowledge of CRM tools, MS Excel, and call monitoring systems.
  • Ability to work in fast-paced, target-driven environments.

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Ability to commute/relocate:

  • Misrod, Bhopal, Madhya Pradesh: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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