Senior Localization Coordinator

Title: Senior Localization Coordinator, Subtitling
Reports to: Team Lead, Subtitling Coordination
Business Unit: Deluxe Localization
About the Company 
As the world's leading multidisciplinary service provider, Deluxe underpins the media and entertainment 
industry, servicing content creators and distributors including Netflix, WarnerMedia, The Walt Disney 
Company, Amazon, Apple, Viacom, NBCU, Google, AT&T and many others, by providing Global Content 
Distribution, Localization, Accessibility and Mastering while leading end-to-end innovation with unparalleled 
scale and agility across the Streaming, Theatrical, Broadcast and Mobile landscapes. With headquarters in Los 
Angeles and offices around the globe, the company employs over 3,200 of the most talented and experienced 
industry individuals worldwide. For more information, please visit
Position Summary
This position is for an individual that can own and deliver text-based or subtitling products at an exceptional 
service level. It is ideal for individuals who have the drive and desire to make things happen, manage risks, and 
work with a distributed international workforce to ensure we adhere to client needs and expectations. It requires 
a highly motivated individual with attention to detail, great organizational skills, and a passion for 
communication and connecting with others. 
Outcomes and Accomplishments
As a Localization coordinator, you will:

• Be responsible for delivering scripts and/or subtitles for various languages within a region 
within the Deluxe platforms. The original project plan is set up by the Order Management team
and you will ensure that we deliver to plan by the set deadline, right on time and first time right.

• As part of the assignment responsibilities, you will manage capacity and pre-assignment of 
future tasks to translators/editors and send out availability mails as needed to ensure accurate 
planning.

• Be involved in daily communication and follow-ups to ensure each language flows smoothly 
within the established timeline. Manage changes to project plan like new assets, changed 
instructions or queries from translators/editors effectively and in a timely manner.

• Accountable for on-time delivery for every task in the workflow, strictly respecting project 
milestones, procedures, and client specification of respective languages. 

• Own 100% adherence to keeping data in Deluxe platform accurate and up-to-date, including 
milestones/deadlines for each task, final due date, dates for client-facing users like territories, 
etc.

• Leverage automated and efficient methods of assignment, to avoid bottlenecking of tasks or 
assigning them only when they're ready to start. All tasks for a project's languages should be 
planned and assigned ahead, allowing for exception-based milestone management.

• Clear and timely communication and own Deluxe's brand when working with translators to 
ensure they receive a smooth and pleasant experience. 

• Liaise with Order Management on changes to project plan, ensuring that the new plan is 
communicated with those impacted teams, and we adhere to the revised or current deadline set 
by the customer. 

• Escalation of potential risks when managing a project, and suggestions to mitigate should be 
part of the daily tasks. Escalate to supervisor or team management if translators don't deliver 
files on time, are unresponsive, are not following instructions and if there are any attitude issues
that impact quality and timeliness of a language. Escalate to Order Management if task timeliness 
is impacted by lack of assets needed to perform the job.

• Run a daily report using various dashboards on Sfera/Tableau for respective languages, 
ensuring all work in progress tasks are on track and there are no past dues. Use dashboards and 
tools available to keep track of current work, pipeline work and possible capacity bottlenecks for 
the languages assigned to you. This will allow for pre-emptive planning to avoid delays in 
delivery.

• Need to resolve all payment queries from translators regularly and ensure there are no 
pending or incorrect payments every month.

• You have complete ownership of a language assigned to manage all tasks in the workflow, 
utilizing other shifts for possible handover or follow-up to get timely responses from other teams 
as needed. To participate in internal project calls to work together with Order Management to 
deliver successfully to customers.
What You Bring:

• Candidate must have a graduate degree.

• Excellent command on English language along with knowledge of other cultures. Additional languages 
known are a plus

• Good communication, time-management skills, excellent problem-solving skills.

• A keen interest in media industry preferred with a knowledge of localization

• Attention to detail and to work with a large data-set in Deluxe platforms.
Benefits

• You will be part of a large international and culturally diverse team.

• You will have the opportunity to make an impact for the organization, and for the customers.

• You will have opportunities to further grow your skills and grow within the company.

• You will have the opportunity to expand your professional network.
Equal Employment: 
Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing 
their full selves to work. It is our policy to provide equal employment opportunities to all applicants and 
employees. Applicants will receive fair consideration for employment without regard to, and will not be 
discriminated against, based on race, colour, religion, creed, national origin or ancestry, sex, age, or any other 
discriminations.