Customer Care Executive

2 weeks ago


Kozhikode, Kerala, India Asianet Satellite Communications Ltd Full time ₹ 13,000 - ₹ 1,50,000 per year
  • Handle inbound and outbound calls, emails, and chat support for broadband customers.
  • Address queries regarding new connections, billing, plan details, and service upgrades.
  • Guide customers through troubleshooting steps for connectivity or speed issues.
  • Log and track service complaints in the CRM system.
  • Coordinate with the technical team for service disruptions or escalations.
  • Ensure timely resolution of complaints within SLA (Service Level Agreement).
  • Assist customers with bill clarification, payment methods, and outstanding dues.
  • Support requests related to refunds, overcharges, or account updates.
  • Handle disconnection requests professionally and offer retention solutions.
  • Promote upgraded broadband plans, add-on services, and value-added features.
  • Maintain accurate records of customer interactions and transactions.
  • Provide daily/weekly reports on customer concerns, trends, and feedback.

Job Type: Full-time

Pay: ₹13, ₹15,000.00 per month

Benefits:

  • Health insurance

Work Location: In person



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