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Associate-Digital Product Management

2 weeks ago

Gurgaon, Haryana, India American Express Full time ₹ 5,00,000 - ₹ 12,00,000 per year

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio & Services (MPS) is a company-wide Centre of Excellence to provide Product & Data Solutions. The Enterprise Comms & MarTech Experiences (ECMX), a global organization that sits within USCS and is responsible for providing Digital best-in-class Customer Experience globally. As part of the portfolio, one of the remits is to provide the Communications Centre of Excellence with the charter of driving high quality, customer-servicing communication experience. The open role is for Enterprise Comms Enablement & Transformation (ECET) team under ECMX.

How will you make an impact in this role?

  • Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents
  • Tracking and monitoring defects that arise during UAT, and seeing them through to resolution.
  • Preparing all testing-related documentation and calling out risks (if any).
  • Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately on slack/calls/emails.
  • Forging strong relationships with various internal business partners, technical partners and vendors. 

Minimum Qualifications

·      Candidate should have a Bachelor's/Master's degree from a recognized university.

·      Excellent understanding of MS Excel, PowerPoint, ability to manage data and translate in to meaningful reports

·      Basic understanding of XMLs, JSON, Postman

· years of previous experience in User Acceptance Testing/Quality Assurance (QA) role

·      Effective verbal/written communication skills

·      Basic coding experience to find automation opportunities and create Test automation frameworks using selenium / Jscript (preferred)

·      Well verse with SDLC, Agile methodology and tools like JIRA, Rally, Confluence

Preferred Qualifications

·      Good understanding of end-to-end product testing.

·      Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met with minimum support.

·      Build relationships with the cross broader team and business partners gaining insight into the process and opportunities.

·      Proven self-starter with strong problem solving and decision-making skills.

·      Ability to assess risks, impacts or implications to operations areas or the customer.

·      Strong written and verbal communication skills.

·      Sense of urgency, commitment to deadlines and deliverables.

·      Applied knowledge of Microsoft Office suite of products.

·      Ability to flex work schedule to meet project demands including extended workday, onshore hours, and/or possible weekends.

·      Familiarity with Testing methodology (SDLC, Waterfall, Agile) and prior testing experience.

·      A passion for our Customers and Enterprise Priorities.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

  • Competitive base salaries 
  • Bonus incentives 
  • Support for financial-well-being and retirement 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • Generous paid parental leave policies (depending on your location) 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.