Sales Enablement Technician

About Us:

Eagleview, the leader in aerial imagery, is hiring a Sales Enablement Technician. We are a fast paced, energetic team driven by continuous process improvement. We're looking for motivated, organized, and independent team members. This position requires good communication skills and the ability to quickly pick up new technologies.

Overview:

We are seeking a Sales Enablement Technician to join our dynamic Eagleview team in India, reporting directly to the Vice President of Sales Enablement. In this role, you will support go-to-market teams and other departments by administering and developing the tech stack to meet diverse business needs. Your primary responsibilities will include managing and optimizing enablement tools, creating and updating resources, maintaining CRM systems, analyzing performance data, and developing solutions to enhance productivity across teams. The ideal candidate will possess strong technical expertise, a deep understanding of cross-departmental processes, and the ability to collaborate effectively in a fast-paced environment.

Responsibilities:

• Tech Stack Development and Administration

• Manage and maintain the organization's sales and customer success technology tools, such as CRM systems (Salesforce, Gainsight), collaboration and coaching tools (Gong, Teams, Calendly, Highspot) and other enablement software

• Configure and optimize these tools to align with business processes and departmental needs
• Syncing between systems
• Building playbooks and orchestrating journey's in Gainsight
• Drafting requirements for Salesforce enhancements
• Troubleshoot technical issues and ensuring system reliability and user adoption.
• Stay updated on software enhancements, releases, and new features for tools within the tech stack
• Engage with software vendor resources to explore new functionalities, troubleshoot issues, and design tailored solutions to meet business requirements

Collaboration and Problem-Solving

• Proactively recommend innovative best practices and process changes to enhance the efficiency and impact of enablement tools
• Surface potential issues or inefficiencies in the tech stack before they become significant problems, proposing creative solutions
• Lead and deliver high-impact technical projects, such as system integrations or tool enhancements, with a focus on speed and quality
• Coordinate with cross-functional teams to ensure projects align with business needs and are completed on time
• Work closely with internal team leaders (Onboarding, Adoption, Support, Account Management, and Marketing) to ensure consistent customer experience and continuity across departments and segments
• Availability to field and address concerns immediately in MS Teams

Report & Dashboard Design

• Create and customize reports and dashboards to provide actionable insights for sales, customer success, and other departments
• Analyze performance data to design visualizations that support strategic decision-making for the VP of Sales Enablement and team leaders

Qualifications:

• 2+ years of experience with CRM and CS platforms such as Salesforce, Outreach, and/or Gainsight.
• Salesforce or Gainsight Admin certifications are a plus.
• Strong communication, problem-solving, and organizational skills
• Ability to work PT time zone consistently (8PM to 5AM IST) – joining meetings and collaborating with colleagues and department leaders during these hours
• Experience in SaaS, cloud services, and/or other tech-enabled environments.

Preferred Qualifications:

• Knowledge of customer enablement strategies, value realization, and account expansion practices is a plus
• Proven track record of delivering on projects with quality and efficiency and communicating success & impact .

EEO Statement:

This job description is not an exclusive or exhaustive list of all job functions that a workforce member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company.

The compensation offered to the successful candidate will be based on a variety of factors, including but not limited to, the candidate's work experience, education and licenses, work-related training, key skills, the core duties of the role and its associated responsibilities, additional benefits offered, and the location where the work will be performed.