Desktop Support Engineer

3 days ago

Chennai, Tamil Nadu, India Mobolutions Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Key Responsibilities:

  • Provide technical support for desktops, laptops, printers, and other IT equipment.
  • Install, configure, and maintain operating systems (Windows, macOS, Linux) and standard business applications.
  • Troubleshoot hardware and software issues both in person and remotely.
  • Manage and resolve tickets within SLA timelines using IT service management tools.
  • Set up and support user accounts, email configurations, and access permissions (Active Directory, Office 365, etc.).
  • Assist in network troubleshooting, including LAN, WAN, and Wi-Fi connectivity.
  • Perform system upgrades, patch management, and antivirus maintenance.
  • Provide onboarding IT setup for new employees (systems, access, devices).
  • Maintain inventory of IT assets and track equipment issuance.
  • Coordinate with vendors for hardware repairs and warranty services.

Required Skills & Qualifications:

  • Bachelors degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in desktop support, IT helpdesk, or system administration.
  • Strong knowledge of Windows 10/11, MS Office, and basic networking concepts.
  • Experience with Active Directory, Office 365, and remote desktop tools.
  • Familiarity with IT asset management and ticketing systems (e.g., ServiceNow, Jira).
  • Excellent problem-solving and communication skills.
  • Ability to work under pressure and manage multiple priorities.
  • Certifications such as CompTIA A+, Microsoft MCP, or ITIL Foundation are a plus.

Preferred Skills:

  • Basic understanding of network devices (routers, switches, firewalls).
  • Experience with endpoint security solutions and data backup tools.
  • Exposure to virtualization (VMware, Hyper-V) or cloud environments.

Key Attributes:

  • Customer-focused mindset with strong interpersonal skills.
  • Detail-oriented and proactive in identifying and resolving issues.
  • Willingness to learn and adapt to new technologies.

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