Real -Time Data Monitoring Analyst (NON-IT ROLE)

Position Title: Real – Time Data Monitoring AnalystJob location: Mumbai Andheri (E).Work Mode: IN - OFFICE (5 days working- 2 days week-off: rotational)Hours of operation: 8hrs monthly rotational shifts (7am-3pm/3pm-11pm/11pm -7am).Role Summary:The selected individual will have to monitor applications and the real-time data streamingon these applications....

We at Sterling customer experience India Pvt ltd are Hiring for RTANOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLYHere are the main responsibilities of a real-time analyst in a contact center, particularly when managing workflow and delegating tasks for a back-office team:Core ResponsibilitiesReal-Time Monitoring:o Oversee live dashboards and reports to...

Job descriptionWould be responsible for Real time queue monitoring (RTQM)Would be responsible for sending Intraday reporting (Hourly Interval Reports, ProductivityReports)Will have to manage client InteractionWould constantly monitor, track, document and communicate real time floor activities in termsof adherence to process defined AUX/ ACW/ BREAKS &...

Responsibilities:Provides exceptional internal customer service by communicating proactively via IM, email, and/or phone with call center stakeholders to achieve targeted service level and other quality standards.Ability to apply critical thinking skills and use decisive judgement under minimal supervision to make important business decisions.Utilizes a...

Etraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and...

Job Description:Monitor real-time call center operations using Genesis and Avaya.Ensure adherence to SLAs and KPIs to maintain service excellence.Manage agent schedules, break times, and shift adherence efficiently.Make real-time adjustments to optimize resource allocation.Generate and analyze performance reports to provide actionable insights.Collaborate...

Role : Data AnalystLocation : Offshore/IndiaWho are we looking for ?We are looking for 10+ years experience Data Analyst, who would leverage powerfully insightful data to inform our systems and solutions, and were seeking an experienced pipeline-centric data engineer to put it to good use in building out ETL and Data Operations framework (Data Preparation /...

Requirements:Candidate should hold max 1.5 yrs of experience in RTA (WFM)Good communication skillsAbility to work in different shifts 24*7 (Includes night shift)Experience / Relieving letter of previous two companies mandatory for an experienced candidate.Immediate joiners preferredJob DescriptionMonitoring queue level performance and reporting any...

Technical Data AnalystExperience: 1 - 2 Years ExpSalary : CompetitivePreferred Notice Period: Within 30 DaysOpportunity Type: Onsite (Mumbai)Placement Type: Permanent(*Note: This is a requirement for one of Uplers' Clients)Must have skills required :SQL OR Data Visualization OR Power BI OR Analysis OR SaaS OR IoTLiving Things (One of Uplers' Clients) is...

Role & responsibilitiesThe Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.Main Responsibilities:Manage the call\Chat volume, daily attendance and program break schedulesAssist with creation if metrics and targets for servicesWork closely with the operations team to analyze and help...