IDFC Bank/Authorizer/Vadodara

7 days ago

Vadodara, Gujarat, India Acura Solution Full time ₹ 6,00,000 - ₹ 8,00,000 per year


Job Description:
Role/Job Title - Bank Authorizer
Business - Retail Banking
Job Purpose
The role entails working towards achievement of CASA
build up, in line with branch targets through efficient and
cost-effective customer engagement. The role bearer
would lead customer service and operations at the
designated branch and ensure regulatory requirements.
Roles & Responsibilities
Key / Primary Responsibilities of the Role - List the
primary deliverables
"- Be solution oriented and ensure customers met are onboarded
on Mobile/Net Banking, Bill Pay, SIP, NOP (GI/LI),
PL, Two-Wheeler Loans, HL, LAP
  • Coordinate with respective relationship managers for
leads of business loans, working capital, POS, CMS, trade
transactions
  • Ensure all the customers visiting the branch are delivered
superior service
  • Client relationship management and customer services
related to retail banking operations
  • Responsible for creating a customer-focused approach
for quick resolution of all queries and complaints"
Secondary Responsibilities - List the deliverables other
than primary, but essential for the role
"- Perform audit and ensure compliance to internal and
external regulations and guidelines
  • Provide best in-class customer service to become their
banking partner of choice
Key Success Metrics
CA/SA and TD growth targets, Customer Acquisition
targets, Product Cross Sell targets

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