Sr Associate Software Engineering

Job Description:

Role: ServiceNow DevOps Engineer

At AT&T we're redefining the future of communication by connecting people to greater possibility – with expertise, simplicity, and inspiration. At the heart of our purpose lies a diverse workforce of 200,000 people and a culture that aspires to serve customers first, act boldly, move faster, and win as one.

Our Product Development group, part of AT&T's Technology Services (ATS) organization, is responsible for building software-based products, services, and platforms that our customers love and need. Harnessing technology and rebuilding software expertise, the team is inspiring simplicity with projects that deliver revenue and cost savings opportunities.

Job Overview:

We are seeking an experienced ServiceNow DevOps Engineer to join our dynamic IT team and play a vital role in ensuring the quality, security, builds, configuration, and deployments of our web-based applications. The engineer will be responsible for key aspects of the software development lifecycle: design and security, testing methodologies and platforms, configuration and deployment, maintenance, and patching support. A key aspect of this role involves conducting readiness reviews before products launch, and post launches, to ensure software scales, meets uptime and performance metrics, and remains secure and cost-effective. Our ideal candidate will possess a background in software development, quality assurance, configuration management, and production operations, demonstrating a commitment to excellence and continuous improvement.

Core Responsibilities:

• Platform Maintenance & Optimization

• Lead and execute ServiceNow platform upgrades, downgrades, and patch management.

• Manage and conduct cloning activities, including pre-clone and post-clone tasks.

• Monitor system health and performance, ensuring maximum platform reliability and availability.

• Troubleshooting & Support

• Troubleshoot and resolve complex platform-related issues, working closely with cross-functional teams.

• Provide root cause analysis and implement preventive measures.
• Serve as the primary point of contact for escalated ServiceNow incidents.

• Investigate the causes of non-conforming software and implement solutions.

• Development & Customization

• Design, develop, and implement custom ServiceNow applications, workflows, and deployment scripts.

• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Maintain documentation for developed solutions, configurations, and troubleshooting guides.
• Work with the onshore/Offshore partners to develop, operational, and security processes, for new and existing products, to meet client needs and maintain high security postures and operational metrics.

• Coordinate with stakeholders and identify system requirements.

• Continuous Improvement

• Identify opportunities to automate manual processes and optimize existing workflows.

• Stay current with new ServiceNow features, new configuration & deployment technologies.

Required Skills & Qualifications:

• Minimum 8+ years of experience as a ServiceNow Engineer or similar role.
• Proven expertise in ServiceNow platform upgrades, downgrades, and cloning activities.
• Strong troubleshooting skills with the ability to diagnose and resolve complex platform issues.
• Experience in ServiceNow development, including Business Rules, Client Scripts, UI Policies, and Flow Designer.
• Proficiency in scripting languages used in ServiceNow (JavaScript, GlideScript).
• Familiarity with ITSM, ITOM, OMT and other ServiceNow modules.
• Understanding of DevOps concepts, CI/CD pipelines, and automation within the ServiceNow ecosystem is a plus.
• Excellent communication and documentation skills.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) or other relevant certifications.
• Experience with Agile or Scrum methodologies.
• Experience integrating ServiceNow with other enterprise tools and platforms.

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.