Semi voice process

1 day ago

Anna Nagar, Tamil Nadu, India Empowering Assurance Systems Pvt Ltd Full time ₹ 1,56,000 - ₹ 2,00,000 per year
  • Handle live chat support to assist clients with queries about training programs, certification processes, enrollment, and course materials.
  • Respond to email enquiries promptly and professionally.
  • Manage inbound and outbound calls (as needed) for client follow-ups or clarifications.
  • Provide accurate information about training programs, certification validity, and timelines.
  • Coordinate with internal teams (Training, Certification, Tech Support) to resolve escalated issues.
  • Maintain proper documentation of client interactions and updates in ERP tools.
  • Ensure high levels of customer satisfaction and adhere to defined service.
  • Identify recurring issues and suggest improvements to streamline the support process.

Qualifications:

  • Bachelor's degree
  • Senior-level typing skills with high-speed typing and 100% accuracy.
  • Excellent communication skills, both written and verbal.
  • Candidates with 6 months to 1 year of experience are preferred.

Job Type: Full-time

Pay: From ₹13,000.00 per month

Work Location: In person

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