Engineering Manager

Description :

Redefine the future of customer experiences. One conversation at a time. At Nextiva, were reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes.

Whether its through our signature Amazing Service, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If youre ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong :

- Build Amazing.

- Deliver Amazing.

- Live Amazing.

- Be Amazing.

Nextiva is seeking hands on, experienced, and visionary Engineering Manager to lead our Voice and Video Platform team, driving the engineering strategy and execution behind our cloud-native Unified Customer Experience Management platform which serves needs and has capabilities that were formerly offered with UCaaS or CCaaS products.

You will guide talented software and DSP engineers who are building a global, carrier-grade platform that delivers seamless voice, video, and messaging for over 100,000+ businesses worldwide.

The ideal candidate is deeply technical, passionate about real-time media and distributed systems, and skilled in fostering innovation, collaboration, and operational excellence.

Key Responsibilities :

- Team Leadership & Development : Mentor, coach, and develop a high-performing team of software and DSP engineers.

- Foster a culture of technical rigor, continuous learning, and shared ownership across the full software lifecycle.

- Technical Strategy & Execution : Define and execute technical vision for real-time voice/video services, media processing, and cloud-native microservices.

- Set engineering standards and drive architectural evolution in areas such as WebRTC, SIP, RTP, media gateways, and AI-powered features.

- Platform Reliability & Performance : Champion best practices for designing, building, and operating scalable, low-latency, and highly available communications infrastructure.

- Oversee efforts in end-to-end quality, resilience, and continue to offer 99.999% uptime with zero maintenance windows ensuring seamless experiences for global customers.

- Product Innovation : Collaborate with Product Management, AI/ML, and UX teams to deliver advanced features like AI voice agents, smart call routing, video conferencing, and speech analytics-always balancing innovation, security, and compliance.

- Operational Excellence : Instill DevOps principles-automation, CI/CD, observability, and on-call readiness-across teams.

- Drive continuous improvement through data-driven monitoring, postmortems, and proactive incident management.

- Cross-Functional Collaboration : Serve as a key technical liaison, working closely with SRE, Network Engineering, UCXM, and Contact Center teams.

- Ensure robust API/SDK exposure for clients and help resolve escalated customer issues efficiently.

- Knowledge Sharing & Documentation : Promote a culture of documentation, technical talks, and mentorship to share expertise both within and beyond your teams.

- Stay current on real-time communications trends and foster adoption of emerging technologies

Qualifications :

Education :

- Bachelors in Computer Science, Engineering, or related field required; Masters in networking or distributed systems is a plus.

- Equivalent experience in real-time communications also considered.

Experience :

- 8+ years of software development experience, including 3+ years in a technical leadership or management role.

- Substantial experience building and deploying VoIP, video, or real-time communication systems.

Real -Time Communications Expertise :

- Experience developing VoIP or real-time communication systems.

- Strong knowledge of SIP protocol, WebRTC, and related networking (RTP, NAT traversal).

- Proven ability to implement call logic and troubleshoot signaling and media issues.

- Deep understanding of signaling flows, SDP, ICE, STUN/TURN, and DTLS-SRTP.

- Understanding of open source frameworks like Free Switch and/or Asterisk is necessary.

Audio/DSP Expertise :

- Hands-on experience with audio processing in real time.

- Familiarity with noise reduction, echo cancellation, jitter buffers, and other voice QoS techniques.

- Comfort optimizing or using audio codecs (Opus, EVS, etc.) and improving call quality under varying network conditions.

Technical Expertise :

- Proficient in C/C++ with multithreading and performance tuning.

- Experience with Go/Java for microservices and control logic and Python/Bash for automation is a plus.

Networking & Protocols :

- Strong grasp of TCP/UDP, TLS, DNS, and media codecs (Opus, G.729, H.264).

- Familiarity with SIP proxies, media servers, PBX systems, and PSTN integration is valuable.

Scalability & Reliability :

- Experience building distributed, fault-tolerant systems using cloud platforms (AWS/GCP/Azure), Docker, and Kubernetes.

- Skilled in designing for high availability and active-active failover.

Cloud & Scalability :

- Experience building and deploying services in a cloud-native environment (Docker, Kubernetes).

- Knowledge of designing scalable microservices and using cloud infrastructure (AWS, GCP, or Azure) for load balancing, monitoring, and fault tolerance.

Voice AI Familiarity :

- Exposure to integrating speech recognition and text-to-speech in applications.

- Youve perhaps worked with voice assistants, IVR systems, or call center AI - you understand basic latency/accuracy trade-offs and how to interface with speech APIs/SDKs.

Leadership Skills :

- Demonstrated ability to lead high-performing engineering teams through the complete software development lifecycle in fast-paced, Agile environments.

- Strong project management, communication, and stakeholder engagement skills.

Operational Mindset :

- Experienced with DevOps practices, CI/CD pipelines, and a you build it, you own it philosophy.

- Track record implementing security, compliance, and privacy best practices (HIPAA, GDPR, PCI) in communication platforms.

- Comfort leading incident response and managing on-call rotations for production services.

Preferred :

- Experience in telecom, UCaaS, CCaaS, or contact center technology domains.

- Contributions to open-source real-time communications projects.

- Familiarity with integrating AI/ML in voice/video applications.

- Relevant certifications (AWS, CCNP, voice technology, etc.

Why Join Nextivas UCXM Platform Leadership :

- Shape the Future : Drive transformative communication experiences for global businesses and millions of users.

- Complex, Impactful Challenges : Lead teams solving at-scale, real-time distributed systems problems-delivering carrier-grade reliability, low latency, and high fidelity.

- Modern Tech Stack : Work with state-of-the-art tools and infrastructure (Kubernetes, microservices, AI/ML, real-time media) and champion zero-downtime deployment practices.

- Culture of Growth : Join a supportive, innovative organization that values technical excellence, diversity, and continuous improvement.

Nextiva DNA (Core Competencies) :

Nextivas most successful team members share common traits and behaviors :

- Drives Results : Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success.

- Critical Thinker : Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking, and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies.

- Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams.

Total Rewards :

Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidate's qualifications.

We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation.

We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

Medical :

- Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR.

- This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.

- Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.

- Coverage Type - Employee Only

- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000

- Free Cover Limit - 1.5 Crore :

Work-Life Balance :

- 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year.

- Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays

- Financial Security - Provident Fund & Gratuity

Wellness :

- Employee Assistance Program and comprehensive wellness initiatives

- Growth - Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth.

Join us and build a rewarding career Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide.

Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform

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