Account Manager

2 days ago

Thiruvananthapuram, Kerala, India Kran Consulting Pvt. Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per year

The Account Manager
– Projects will serve as the primary liaison between the client and the organization, ensuring successful project delivery, client satisfaction, and account growth. The role demands a balance of relationship management, project oversight, and commercial acumen, with accountability for meeting client needs while maintaining organizational profitability and efficiency

Experience: 10 – 15 Years

Location: Trivandrum (Willing to travel across the country as per project requirements)

Client Relationship Management

  • Act as the single point of contact for assigned client accounts.
  • Build and maintain strong, long-term relationships with key stakeholders.
  • Understand client business objectives, challenges, and future requirements.
  • Ensure timely communication of project progress, risks, and issues.

Project Oversight & Delivery Support

  • Oversee project execution in collaboration with Project Managers and internal teams.
  • Ensure adherence to agreed project scope, timelines, and quality standards.
  • Support requirement gathering, clarifications, and approvals from the client side.
  • Monitor and track project health through regular reviews and reports.

Commercial & Contractual Management

  • Ensure compliance with client contracts, SLAs, and deliverables.
  • Track financial aspects of the account – billing, invoicing, and collections.
  • Identify and facilitate opportunities for change requests, upselling, and cross-selling.

Risk & Issue Management

  • Serve as the escalation point for client concerns.
  • Proactively identify risks that may impact delivery or client satisfaction.
  • Drive resolution of issues by coordinating with internal and client teams.

Strategic Account Growth

  • Identify opportunities for account expansion and new project engagements.
  • Collaborate with Business Development teams for proposal preparation and presentations.
  • Contribute to account planning, forecasting, and strategic initiatives.

Internal Coordination & Reporting

  • Act as the client's representative within the organization, ensuring delivery alignment.
  • Share client feedback with delivery and leadership teams for continuous improvement.
  • Provide regular status updates, reports, and dashboards to management.

Skills & Competencies

  • Excellent client relationship and stakeholder management skills.
  • Strong communication, negotiation, and presentation abilities.
  • Commercial awareness with ability to manage budgets and contracts.
  • Problem-solving and conflict resolution skills.
  • Ability to multitask and manage priorities across multiple projects.
  • Should be a team player
  • Good communication skills in English & Hindi (both written and verbal).
  • Proficiency in MS Office Suite and Project Management tools (MS Project, JIRA, etc.).

Qualification Required:

  • Bachelor's degree in Business Administration, Management, IT or related field (MBA preferred).
  • 10 -15 years of experience in Account Management (IT Projects), Client Engagement or Project Management (IT government projects).
  • Proven track record of managing large accounts/projects with multiple stakeholders.
  • Strong understanding of project management methodologies and practices.
  • Experience in handling contracts, SLAs, and financial tracking for projects.

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