IT Support L1

2 weeks ago


Chennai, Tamil Nadu, India Futurenet Full time ₹ 1,04,000 - ₹ 1,30,878 per year

key Resposibilites:

  1. End-User Support & Ticket Management

  2. Act as the first point of contact for IT support requests via email, phone, or ticketing system.

  3. Log, track, and resolve incidents or service requests within SLA.
  4. Escalate unresolved issues to L2/L3 support or vendors.

  5. Desktop & Device Support

  6. Install, configure, and troubleshoot laptops, desktops, printers, and peripherals.

  7. Provide basic support for operating systems (Windows/macOS) and common software.

  8. User Account & Access Management

  9. Assist with password resets, account unlocks, and basic Active Directory tasks.

  10. Support MFA, VPN, and secure access tools.

  11. Network & Connectivity Support

  12. Troubleshoot basic network issues (Wi-Fi, VPN, IP configuration).

  13. Assist with remote connectivity and basic firewall troubleshooting (under guidance).

  14. Collaboration Tools & Applications

  15. Support MS Office, Outlook/Exchange, Teams, and other collaboration platforms.

  16. Install and configure licensed business applications as needed.

Required Skills & Competencies:

  • Basic understanding of IT infrastructure (Windows OS, networking fundamentals).
  • Familiarity with IT service desk ticketing systems (ServiceNow, Jira, etc.).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Awareness of IT audit/compliance basics (preferred).

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