Voice Process Executive

5 hours ago

Pune, Maharashtra, India WNS Holdings Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Blended Voice & Chat Process Hiring at WNS Global ServicesPune

Great opportunity for freshers

Location - Viman Nagar, Pune

Role - Associate / Sr.Associate Customer Support

Process - International blended voice & chat support

Shift - Fixed graveyard shift starting at 3AM

Eligibility - Undergraduate or Graduate | 03 years of experience

Job Description

  • Handle customer queries via both voice calls and live chat across international markets.
  • Provide quick and accurate solutions while maintaining high customer satisfaction.
  • Document interactions and updates accurately in CRM systems; maintain clear records of issues and resolutions.
  • Collaborate with operations and support teams to improve processes and share feedback for continuous improvement.
  • Adhere to company policies, service level agreements (SLAs), and consistently work within the fixed shift schedule.

About the Company

WNS Global Services is a leading global businessprocess management (BPM) company that combines deep domain expertise, technology and analytics to provide innovative, digitallyled solutions to over 700 clients across multiple industries.

WalkIn Interview Details

  • Date: 30th - 31st October 2025
  • Time: 11:00AM 2:00PM
  • Venue: WNS Global Services Pvt. Ltd., Weikfield ITCiti Info Park, VimanNagar, Pune – 411014
  • What to Bring: Updated resume and a valid photo ID

Contact Details

HR: Anjali —

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