IN Team Lead Support

3 days ago

India Fintech Farm Full time ₹ 12,00,000 - ₹ 24,00,000 per year


Team Lead (Support) - Operations and Support

Key Responsibilities:
● Leading and motivating a team (~15 FTEs) to meet and exceed personal targets and team SLA
expectations (e.g. KPIs, productivity & quality)
● Managing Workflow in order to maintain overall department expected service delivery, including
regular schedule and capacity planning
● Managing and being a POC for all customer and team related escalations
● Conducting regular one to ones, team meetings and performance reviews
● Defining, reviewing and providing ongoing, meaningful feedback on performance objectives to
employees
● Taking measurable actions to monitor and increase engagement, motivation and retention of
employees.
● Working closely with management team to resolve potential client escalations
● Providing regular and ad hoc reporting to management team
● Proactively identifying and communicating market trends and insights
● Constantly cooperating with internal stakeholders to keep service up to date

Qualification Requirements:
● 2+ years experience as a Team Lead in the service-providing industry, preferably in banking or
fintech environment
● Experience in KPIs and Target implementation from the scratch
● Ability to multi-task, prioritize, manage time effectively and think outside the box
● Experience in Data analytics, working with mid data volumes
● Ability to work under pressure in a fast-paced environment, with a strong focus on customer
satisfaction
● Excellent communication, engagement and people development skills
● Bachelor degree
● Willing to work Nights and Weekends on a rotating shift basis

We consider as a plus:
● previous startup experience
● knowledge of the credit card or consumer finance industry, especially fintech
● proficiency in SQL/ Advanced Excel or any other data manipulation tool

  • Technical Architect Team Lead

    4 weeks ago

    Chennai, India Strategic Ventures-in Full time

    Job Description Company Description Strategic Ventures is a growth strategy consulting firm specializing in advising and promoting technology businesses. The company distinguishes itself by rapidly identifying a business's unique value drivers - elements that enable it to outperform competitors and maximize shareholder returns. Role Description This is a...

  • Team Lead, Team lead

    2 weeks ago

    India Amazon Music Full time

    Job Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...

  • Team Lead

    6 days ago

    India Valkyrie People Consulting Full time

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-time About Us: Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...

  • Team Lead

    5 days ago

    India Valkyrie People Consulting Full time

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-time About Us: Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process outsourcing, and...

  • The Sourcing Team

    3 weeks ago

    india The Sourcing Team Pvt Ltd Full time

    Role & responsibilities :- Define, create, implement, optimize and deploy the workflow application- Proficient in working with process modeler and handling various scenarios- Expertise in creating rules, expressions, integration objects etc- Responsive Design, consistent styling and easier navigation- Integrate and configure external API with Appian BPM...

  • Team Lead

    2 weeks ago

    Bengaluru, India FinBox Full time

    Job Description FinBox: Where Fintech Meets Fun! Welcome to FinBox, the buzzing hive of tech innovation and creativity! Since our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not...

  • Team Lead

    1 day ago

    India PI Health Sciences Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position Description Business Division:R&DDepartment: Process InnovationLocation:UdaipurPosition Title-Team Leader, Process InnovationReporting to (Title) – Group Leader – ChemistryLevel – J3, J2 or M1 Position Purpose The role holder shall report to the Group leader– Process Innovation and shall perform research activities as designing and...

  • Team Lead

    4 weeks ago

    India Amazon Music Full time

    Job Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and self-driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our...

  • Team Lead, Customer Support Specialist

    3 days ago

    Ahmedabad, Gujarat, , India Malbek Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Customer Support Team LeadSummary of Position:The Customer Support Team Lead plays a dual role: providing world-class customer support while also serving as a point of guidance and escalation for the team. This position requires someone who can lead by example by taking tickets, resolving customer issues, and modeling empathetic, effective communication...

  • ▷ 15h Left: Team Lead, Team Lead

    2 weeks ago

    India Amazon Music Full time

    Job Description Description At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal...